I am experiencing a problem with my service after it was installed; who do I contact?
Please contact your Lumen representative. Your Lumen representative is your primary point of contact and is able to address any questions you may have and assist with ensuring that the problem is resolved.
I need the Ethernet service delivered a distance away from my telecommunications room's demarcation point and into my office/suite. Do I need to install this inside wiring, or can Lumen deliver the inside wiring for me? What happens when my office/suite is more than 100m away from the telecommunications room's demarcation point?
It may be possible for the Lumen local access provider to extend the service for an additional inside wiring charge, but please contact your Lumen representative to coordinate that service. Your Lumen representative is your primary Lumen point of contact and is able to address any questions you may have. It is also important to follow industry standards for Ethernet service; these standards define exact specifications for maximum distances.
If I require a different physical connector from the telecommunication room demarcation point to my Ethernet service (e.g., copper instead of fiber), who do I contact?
This should be discussed with your Lumen representative at the beginning of your initial order. It's critical that this information is conveyed at your earliest opportunity because changing the physical connector once the Lumen technician is on site for Ethernet service installation will significantly impede the Lumen technician's ability to install service during that visit, and a follow-up visit will have to be scheduled.