Lumen help
Lumen Workplace is a collaboration tool that bundles audio, web, and video into one, easy-to-use experience. Whether you need to meet one on one or with your whole team, this high-quality meeting tool allows you to connect with colleagues and customers when you need to.
To join a meeting, open a supported browser (Chrome, Firefox, or Internet Explorer) and enter the host’s meeting URL. If your host sent you and invitation, click the Connect Me button or the meeting link. To learn more about joining a Lumen Workplace meeting, download the guest guide.
Follow the instructions in your welcome email to create your account password. Then, download and install the Lumen Workplace desktop app. The desktop app makes it easy to jump into your meeting room, manage recordings, and manage your profile. To learn more, download the user guide.
For 24x7 help during a conference call, press *0 to be connected to a support agent.
For help managing users and accounts, visit our administrator resources.
You can also contact Customer Care directly using the numbers below:
800-540-5256 (719-884-9034)
Austria: +43 (0)1 2530 21753 (Vienna)
Belgium: +32 (0)2 620 0139 (Brussels)
France: +33 (0)1 70 37 55 39 (Paris)
Germany: +49 (0)89 2444 32974 (Munich)
Ireland: +353 (0)1 2465613 (Dublin)
Norway: +47 2162 4053 (Oslo)
Spain: +34 91 114 6639 (Madrid)
Switzerland: +41 (0)44 580 7245 (Zurich)
UK: +44 (0) 20 7660 0190 (London)
Australia: 1800 013 900 (ITFS)
Australia: 612 9338 5406 (Sydney)
China: +400 120 0553 (National)
India: 000 800 100 7666 (ITFS)
Japan: 0120 858 700 (ITFS)
Japan: +813 4560 8982 (Tokyo)
Korea: 00798142054248 (ITFS)
Korea: +822 34832825 (Seoul)
Malaysia: 1800 816 171 (ITFS)
Malaysia: +603 7724 0812 (Kuala Lumpur)
New Zealand: 0800 452 879 (ITFS)
New Zealand: 643 974 2590 (Christchurch)
Singapore: 800 616 3220 (ITFS)
Taiwan: 800 666 465 (ITFS)
Taiwan: +886 226 567 388 (Taipei)