Lumen help
UC&C services: Lumen Workplace℠
Lumen Workplace is a collaboration tool that bundles audio, web, and video into one, easy-to-use experience. Whether you need to meet one on one or with your whole team, this high-quality meeting tool allows you to connect with colleagues and customers when you need to.
Note: Starting August 17, 2021, you will not be able to start or join a meeting using Internet Explorer 11. Instead, start or join a meeting by doing one of the following:
- using another browser, such as Chrome or Firefox (View the Lumen Workplace system requirements)
- using the desktop app for Mac or Windows (Get the Lumen Workplace app)
Learn more about the Internet Explorer end-of-support announcement
Join a meeting
To join a meeting, open a supported browser (Chrome, Firefox, or Internet Explorer) and enter the host’s meeting URL. If your host sent you and invitation, click the Connect Me button or the meeting link. To learn more about joining a Lumen Workplace meeting, download the guest guide.
Access your account
Follow the instructions in your welcome email to create your account password. Then, download and install the Lumen Workplace desktop app. The desktop app makes it easy to jump into your meeting room, manage recordings, and manage your profile. To learn more, download the user guide.
Learn more about Lumen Workplace
August release
- Support for Internet Explorer:
- Lumen Workplace no longer support Internet Explorer. Please choose another browser.
July 9 release
- Meeting room updates:
- Webcam. The meeting room now supports up to 16 webcams on stage at one time. When someone is sharing, webcams are displayed as a filmstrip across the stage; click the arrows to scroll and see everyone's webcam streams. If you run into issues with webcams, let us know the details using the end of meeting feedback.
- Whiteboard. We've made some usability improvements to the whiteboard:
- Now, you can add content directly inside a shape. Previously, you had to draw or add text outside the shape, and then drag the element over the shape.
- Editing the whiteboard. Hosts and promoted guests can delete or move any element on the whiteboard. Other guests can only delete or move their own edits.
- Pen. When you draw freehand and release the mouse button, the drawing element is no longer automatically selected.
- Now, you can add content directly inside a shape. Previously, you had to draw or add text outside the shape, and then drag the element over the shape.
- Webcam. The meeting room now supports up to 16 webcams on stage at one time. When someone is sharing, webcams are displayed as a filmstrip across the stage; click the arrows to scroll and see everyone's webcam streams. If you run into issues with webcams, let us know the details using the end of meeting feedback.
- Desktop app updates:
- Mac. The installer window now remains in the background when the desktop automatically installs the latest version.
- iOS updates:
- We've updated VoIP audio so you can continue to have a great audio experience.
- Improved the consistency of the meeting room automatically connecting you to your cellular network until the WiFi connection recovers.
- If you answer an incoming call during a meeting, the meeting audio now plays over the output you used before, when you return. For example, if you were listening over speakerphone and took a call, meeting audio returns to playing over speakerphone when you end the call.
- Audio bug fixes to fix crashing and freezing in the mobile app.
- We've updated VoIP audio so you can continue to have a great audio experience.
July 6 release
- Android updates:
- Scheduling a meeting is now available. On the Meetings tab, tap More.
- Schedule a meeting to create a new event. Your connection details are included in the body of the invitation and depending on your calendar app, your meeting URL is set as the location.
- Set the name, date, and time for the meeting and add people to invite.
- When ready, tap the save option to add it to your calendar and send invitations to your guests. The invitation includes a calendar file attachment that your guests can open in most calendar apps. (Note: If you have more than one calendar app installed on your smartphone, you can choose the app to create your invitation. The Outlook calendar app is not supported.)
- Audio bug fixes for smoother connecting in the mobile app.
- Scheduling a meeting is now available. On the Meetings tab, tap More.
June 25, release 6.22: iOS updates
- Scheduling a meeting is now available. On the Meetings tab, tap More > Schedule a meeting to create a new event. Your meeting URL is set as the location and the connection details are included in the body of the invitation.
- Set the name, date, and time for the meeting and add people to invite.
- When ready, tap Add to add it to your calendar and send invitations to your guests. The invitation includes a calendar file attachment that your guests can open in most calendar apps. (Note: The app can only use calendars belonging to accounts added to your device via Settings > Passwords & Accounts. It cannot use calendars from 3rd party calendar apps to create invitations.)
- Set the name, date, and time for the meeting and add people to invite.
- Bug fix. Audio. If you switched to answering an incoming call during a meeting, when you came back, meeting audio didn't play over the output you used before. For example, if you were listening over speakerphone and took a call, meeting audio wasn't played over speakerphone when you returned.
- Bug fix. Recorded meetings. When navigating to the recorded meetings list, an unexpected error appeared if no network was available or the network disconnected before the list loaded.
- Bug fix. iPad. The meeting controls were missing after tapping when viewing a shared screen in fullscreen mode.
- Bug fix. Screen share. If the host dismissed the person sharing their screen, screen sharing didn't stop immediately. (Note: File sharing is different; shared files stay active even if the host dismisses the original sharer.)
- Fixed a reported app crash.
June 24, release 6.30: Meeting room updates
- The new interactive whiteboard lets you collaborate in real time with everyone in the room. To open a whiteboard, on the meeting controls click the Share button, and then select Whiteboard. Anyone can open a whiteboard and contribute.
- Jot down ideas, type or draw with a pen, add shapes, and add a background image.
- Download a copy of the whiteboard as an image file to save and share.
- In your meeting room, you can limit who can write on the whiteboard to only yourself and promoted guests. Everyone in the room will be able to see the whiteboard and follow along. Above the meeting stage, click the Security button and then toggle the Restrict sharing option to On. (Note: This restricts all sharing - whiteboard, screen share, and file presentation. Everyone in the room can see what's being shared, but only the host and promoted guests can share.)
- Bug fix. Meeting controls. When webcam was on, if you pointed to the Webcam button the tooltip said, "Turn on my webcam."
June 19, release 6.7: Meeting Settings updates
- Styling improvements throughout Meeting Settings make text more readable and lists of options (for example, Preferences > Time Zone) easier to use.
- Japanese. Audio Settings. Added translation for the copy all numbers to clipboard option.
June 11, release 6.29: meeting room update
- Bug fix. File presentation. The Present button and link disables after clicking to prevent showing the same content multiple times.
June 3, release 6.21: iOS updates
- Connect audio. The connect audio screens now include better labeling, showing whose meeting you are joining and always displaying the host's name at the top.
- Guests tab. Audio-only guests renamed by a host using the desktop or browser now display as names instead of phone numbers.
- Bug fix. Guests tab. When a dial-in guest left the meeting room but stayed connected to audio, their name was dropped instead of remaining as an audio-only guest.
- Bug fix. Connect audio. When a large number of guests joined a meeting, the audio selection screen took longer to load.
- Bug fix. Join a meeting. Sometimes signing in using your email address resulted in the app showing a blank white screen when using SSO.
- Bug fix. If you dialed in to the meeting, the muted symbol was displayed next to your name, although your line was not muted.
- Bug fix. iPad. Connecting a Bluetooth keyboard covered the chat input and meeting controls.
- Fixed reported app crash.
June 2, release 6.21: Android updates
- Bug fix. When viewing shared content, the initials for the active talker were missing.
- Bug fix. When viewing shared content in landscape or fullscreen mode, the sizing for the meeting controls was incorrect causing you to unintentionally mute when attempting to turn on speakerphone.
- Bug fix. Join a meeting. Applies to guests who remain signed in to the app. Your recent meeting list was empty even if you viewed the list right after leaving a meeting. (Note: The recent meeting list clears automatically when you sign out.)
- Fixed reported app crashes.
Support for Lumen Workplace
For 24x7 help during a conference call, press *0 to be connected to a support agent.
For help managing users and accounts, visit our administrator resources.
You can also contact Customer Care directly using the numbers below:
North America
800-540-5256 (719-884-9034)
EMEA
Austria: +43 (0)1 2530 21753 (Vienna)
Belgium: +32 (0)2 620 0139 (Brussels)
France: +33 (0)1 70 37 55 39 (Paris)
Germany: +49 (0)89 2444 32974 (Munich)
Ireland: +353 (0)1 2465613 (Dublin)
Norway: +47 2162 4053 (Oslo)
Spain: +34 91 114 6639 (Madrid)
Switzerland: +41 (0)44 580 7245 (Zurich)
United Kingdom: +44 (0) 20 7660 0190 (London)
APAC
Australia:
- 1800 013 900 (ITFS)
- 612 9338 5406 (Sydney)
China: +400 120 0553 (National)
India: 000 800 100 7666 (ITFS)
Japan:
- 0120 858 700 (ITFS)
- +813 4560 8982 (Tokyo)
Korea:
- 00798142054248 (ITFS)
- +822 34832825 (Seoul)
Malaysia:
- 1800 816 171 (ITFS)
- +603 7724 0812 (Kuala Lumpur)
New Zealand:
- 0800 452 879 (ITFS)
- 643 974 2590 (Christchurch)
Singapore: 800 616 3220 (ITFS)
Taiwan:
- 800 666 465 (ITFS)
- +886 226 567 388 (Taipei)
- Topics covered on this page:
