Lumen help
VoIP: Business Communicator
Lumen Business Communicator provides end users with a seamless unified experience across mobile and computer platforms, including Windows, Mac, iOS, and Android. Business Communicator offers a single unified communications (UC) application for easy access to voice, video, instant messaging, and presence applications.
Business Communicator features, include:
- One identity: You have one identity across all services: voice, video, instant messaging, and presence
- Access from any device: Access all of your communications services from any device, including your desk phone, desktop, laptop, mobile, or tablet
- Synchronized call logs, buddy lists, and service settings: All communications preferences are stored in the cloud and synchronized with the software on your device when you log in
- High definition voice and video: Voice and video calls are enhanced with the highest quality voice
- Move from device to device without interrupting calls: You can start a call on your desk phone and seamlessly move to your mobile device
- Seamless collaboration: Add people to conference calls via drag and drop, and share your desktop and files with ease
You can download Business Communicator from the VoIP portal, Google Play, or Apple App store. Business Communicator comes preconfigured with the required settings to connect to Lumen.
Getting started
Learn how to set up and access Business Communicator.
- Exploring Business Communicator
- Installing Business Communicator on your laptop or desktop computer
- Signing in to Business Communicator
- Setting your audio and video device preferences
- Switching to full-screen mode for video
- Using the active call window
- Adding your conference bridge phone number and PINs
- Viewing the directory
- Adding a profile picture or avatar
Making calls
Learn how to answer and make calls, start conference calls, place calls on hold, transfer calls, and set call-control services.
- Making a phone or video call from Business Communicator
- Searching for and calling a contact
- Transferring a call
- Answering or declining a voice or video call
- Answering calls from callers without caller ID
- Blocking calls from anonymous callers
- Placing a call on hold and resuming a held call
- Parking a call and retrieving a parked call
- Changing your presence status
- Starting a conference call in Business Communicator
- Designating a mobile or landline as your Anywhere phone
- Moving a call from your mobile phone to Business Communicator
- Moving a call from Business Communicator to your mobile phone
Managing features
Learn how to customize Business Communicator to your liking.
- Accessing call history
- Accessing voicemail
- Turning Business Communicator notifications on and off
- Turning tooltip notifications on and off
- Turning error notifications when features are not working on and off
- Turning Call Forwarding on and off
- Turning Do Not Disturb on and off
- Turning Remote Office on and off
- Changing the settings for simultaneous ring
- Setting other lines to ring when your phone rings
- Turning off other lines ringing when your phone rings
- Setting an alternate phone as your business phone
Managing contacts
Learn all you need to know about individual contacts and contact groups.
Using IM/chat
Learn how to maximize IM/chat: the quickest way to communicate with colleagues.
Business Communicator videos for r22.7
Business Communicator videos for r21.6
Quick reference guides
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