Menu

Lumen help

Accessing voicemail

 

Access voicemail using call history

To access voicemail using the call history icon:

  1. From the menu on the left in the main window, click Call History (the handset with a clock icon).
Call history
  1. The number of new voicemail messages in your mailbox shows under Voice Mail. To retrieve your messages, double-click the Voice Mail link.

    Business Communicator calls your voicemail, and an active call window opens next to the main window.
  1. When the voicemail system answers and prompts you, type your passcode and the # sign using the dialpad in Business Communicator or your keyboard.
  1. To play, delete, and forward your voicemail messages, or manage your voicemail settings, follow the voicemail system prompts.

Access voicemail using dialpad

To access voicemail using the dialpad icon:

  1. From the menu on the left in the main window, click the dialpad icon.
Dialpad
  1. On the dialpad, click and hold down the number 1.
Dialpad calling voicemail
  1. When the voicemail system answers and prompts you, type your passcode followed by the # sign using the dialpad in Business Communicator or your computer keyboard.