You can use Receptionist Console to answer an incoming call. Receptionist Console integrates with your desk phone, but it isn’t a softphone (a phone on your computer), so you’ll need to use your desk phone to talk with a caller.
Note: We recommend turning off the anonymous call rejection feature so you can receive calls from callers whose phone numbers are private, anonymous, or unknown.
To receive calls from callers without caller ID:
From the main window’s menu on the left at the bottom, click Options (the gear icon).
Business Communicator opens the last menu displayed.
Next step. From the Options list, select Incoming Calls.
Next to Anonymous Call Rejection, move the slider to the left.