Lumen help

Parking a call and retrieving a parked call


Use the park feature to place a call on hold on one phone and then resume the conversation from another phone. When a call is parked, it remains in the cloud until it’s retrieved from another phone. If the call isn’t retrieved within the time limit set by your organization's administrator, it will ring back to the phone it was parked from.

Park a call

To park a call:

  1. With a call in progress, from the active call window, click More (the dialpad icon) on the communication ribbon at the top of the window.
  1. Click Park Call.
Options > Park Call
  1. Do one of the following:

    • To park the call on your extension (the default option), select the Use my extension radio button.

    • To park the call on another extension, select the Enter extension to park radio button, click on the field, and then type the extension to park the call.

      You’ll hear an audio announcement that your call is parked.

Retrieve a parked call

To retrieve a parked call:

  1. From the main window's top menu, click the Calls tab, then select Retrieve Parked Call.
Retrieve Parked Call
  1. Do one of the following:

    • To retrieve the parked call with Business Communicator, select With Business Communicator.

    • To retrieve the parked call from another phone, select With Phone.
  1. When you hear the prompt do one of the following:

    • To retrieve the call from the phone number the call was parked from, enter #.

    • To retrieve the call from another phone number, enter the ten-digit phone number, then #.

      The call resumes and you can continue the conversation.