Lumen help

Parking a call and retrieving a parked call

Use the park feature to place a call on hold on one phone and then resume the conversation from another phone. When a call is parked, it remains in the cloud until it’s retrieved from another phone. If the call isn’t retrieved within the time limit set by your organization's administrator, it will ring back to the phone it was parked from.

Park a call

To park a call:

  1. With a call in progress, from the active call window, click More (the dialpad icon) on the communication ribbon at the top of the window.
  1. Click Park Call.
Options > Park Call

Retrieve a parked call

To retrieve a parked call:

  1. From the main window's top menu, click the Calls tab, then select Retrieve Parked Call.
Retrieve Parked Call