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You can IM/chat with contacts in your organization who also have the Business Communicator Collaboration version (designated with a presence status next to their name). To IM/chat with a contact you’ll need to add the contact to your contacts directory.
There are two ways to send an IM/chat to a contact. You can use the contact’s record from contacts or you can use Chat History (chat bubble icon) from the menu on the left.
To send an IM/chat to a contact:
To send a contact an IM/chat from the main window’s menu on the left:
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