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Setting your audio and video device preferences

Before you start making or answering audio and video calls with Business Communicator, set your audio and video device preferences for your microphone and speakers. You’ll want to check your preferred settings each time you sign in to Business Communicator.

Note: If your headset was plugged in before you launched Business Communicator for the first time and you set your audio device preference for a headset, Business Communicator will recognize your device on subsequent sign-ins. If you didn’t have your headset plugged in the first time you signed in, or you didn’t set the headset as your preferred audio device, or you have a new headset, you’ll want to check your settings and set them to your preferences.

To set your audio and video device preferences:

  1. In the main window of Business Communicator, click Options, (the gear icon) at the bottom of the menu on the left.

    Business Communicator displays the last option menu opened.
  1. From the Options list, click Audio/Video.
Audio/video
  1. If you’re going to be using a headset while using Business Communicator, do the following in the Headset section:

    1. From the Output device list, select your output device preference.

    2. From the Input device list, select your input device preference. 

Note: Your headset must be plugged in to be an available option in the device list.

  1. If you’re not going to be using a headset while using Business Communicator, do the following in the Speakers section: 

    1. From the Output device list, select your output device preference.

    2. From the Input device list, select your input device preference.
  1. To set up your ring alert and signal, do the following in the Level section:

    1. If you’re using a headset for your output and input options, from the Ring device (alert signal) list, select speakers. This setting ensures you’ll hear an audible ring even if you don’t have your headset on. 

    2. To select your phone's ring tone, from the Ring signal list, select a ring tone.
  1. To turn on the Play tone for incoming messages, move the slider to the right.

To set your video preferences:

  1. From the Options list, select Audio/Video, then scroll down to the Video section.
business communicator options audio video showing video options
  1. From the Capture device (video) list, select the camera you’d like to use for video calls.

Note: If you’re using an external camera, it must be plugged in to be an available option in the device list.

  1. From the Video size list, select the size the video screen will be during calls.

Note: The larger the video, the more bandwidth it will require. If there is jitter or buffering with a large size, you may need to change it to a smaller size.