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Turning Call Forwarding on and off

Use the Call Forwarding feature to forward calls to your mobile or another phone in your office. You can choose to forward all your calls, when your line is busy, or unanswered calls.

Turn Call Forwarding on

If you've turned Call Forwarding off, you can turn it on again when you need to forward your calls.

To turn Call Forwarding on:

  1. From the main window’s menu on the left at the bottom, click Options (the gear icon).

    Business Communicator displays the last option menu opened.
  1. From the Options list, select Incoming Calls.
Incoming Calls > Call Forwarding off
  1. Next to Call Forwarding, click the down arrow.
Incoming Calls > Call Forwarding
  1. Next to each call forwarding option do any of the following:

    • To forward all calls, select the Always checkbox, then in the Set number field, type the number you want to forward the calls to.

    • To forward calls that receive a busy signal, select the When Busy checkbox, then in the Set number field, type the number you want to forward the calls to.

Note: We suggest you don't select the When busy checkbox so callers roll to voicemail when a line is busy. By default, calls are forwarded to your voicemail when your line is busy.

  • To forward calls that are not answered, select the When No Answer checkbox, then in the Set number field, type the number you want to forward the calls to, and then from the Number of rings before forwarding list, select how many times you want the phone to ring before the call is forwarded.

Note:We suggest you don't select the When no answer checkbox so callers roll to voicemail when a line isn't answered. By default, calls are forwarded to your voicemail when there's no answer.

  • To forward calls when your service is interrupted, such as during a power outage or natural disaster, select the When Not Reachable checkbox, then in the Set number field, type the number where you want to forward calls.
Incoming Calls> Call Forwarding

Turn Call Forwarding off

When you turn Call Forwarding off, calls will ring to your phone.

To turn Call Fowarding off:

  1. From the main window’s menu on the left at the bottom, click Options (the gear icon).

    Business Communicator displays the last option menu opened.
  1. From the Options list, select Incoming Calls.
Incoming Calls > Call Forwarding on
  1. Next to Call Forwarding, click the down arrow.
Incoming Calls > Call Forwarding on (Always checked)
  1. To turn Call Forwarding off, from the ꓥ next to Call Forwarding, select Off.