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As you’re making or receiving a call, the Business Communicator active call window opens next to the main window. Use the active call window features to put a caller on hold, end the call, transfer a call, or start a conference.
Note: If you want to IM/chat with a contact from the active call window, the person also needs to have the Business Communicator Collaboration version.
To use the active call window:
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Business Communicator
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