With the Collaboration version of Business Communicator, the application saves all transcripts of IM/chat conversations. From the chat history view, you can view previous individual and group IM/chat conversations. You can also reply to an IM/chat.
To access your IM/chat history:
From the main window menu on the left, click Chat History (the chat bubble icon).
To review a conversation, double-clickon the IM/chat record.
With the record open, you can do the following:
To review conversations from yesterday, last week, last month, or all conversation history, click the links above the date.
To delete the conversation history, click Delete History.
To IM/chat with the contact, type a message in the bottom of the window.
You can also do any of the following from the communication ribbon at the top right of the chat window:
To call a contact using your desk phone, click the phone icon.
To call a contact using Business Communicator, click the handset icon.
Note: If you click the handset or phone icon on the communication ribbon in a group conversation, you will call all the contacts in the group. You can call up to 15 contacts from a group chat window.
To video call a contact, click the video icon.
To share your screen, click Start Sharing (the computer screen with an arrow pointing out icon).