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Calling a contact from your speed dial directory

To call a contact from your speed dial:

voip contact center contact center supervisor client
  1. To find the contact, from the Contacts pane, click the green arrow pointing up next to Speed Dial to expand the speed dial directory,
voip contact center contacts pane speed dial calling
  1. When you find the contact, click on the record.
  1. To place a call, click the CALL button.

    The call details display in the Call Console pane.
  1. When your desk phone rings, answer the call with your handset, speakerphone, or headset.
  1. To end the call, click the END button.