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Changing a contact's record in your personal directory

If a contact’s phone number or name changes, you can modify the entry in your personal directory.  

To change a contact's record in your personal directory:

voip contact center contact center agent client
  1. Under the Contacts pane, next to Personal, click Edit (the pencil icon).
voip contact center contacts pane speed dial add contac.
  1. In the personal directory, find the contact.
  1. To edit the contact’s information, double-click on any field, then modify the entry.
  1. When you’re done, press enter on your keyboard.

    The contact’s information is updated.