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Selecting the supervisors to monitor

To select the supervisors to monitor:

contact center agent client suervisor directory making an emergency call to a supervisor
  1. In the Contacts pane, next to Superviosrs, click Edit (the pencil icon).
contact center agent client selecting supervisors to monitor
  1. Select the checkbox next to each supervisor you want to monitor.
  1. Click Save.
  1. To exit, click the x in the upper-right corner of the window.

    You’re now monitoring your supervisors and will see the phone status next to the supervisor’s name.