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Setting your phone status when you sign in

To set your phone status when you sign in:

  1. From the top-right menu on the Contact Center Client main page, click Settings.
settings tabs
  1. Click the Application tab.
settings applications tab
  1. Scroll down to Agent Policies, then from the Post Sign-in ACD State list, select your post sign-in ACD state status:

    • Available—as soon you as sign in, you’ll immediately receive a call if callers are waiting in the queue.

    • Unavailable—you won’t receive calls from the queue until you change your status to Available using the soft keys on your desk phone (if the keys are programmed) or the Contact Center Client.