Setting your phone status when you sign in
If you want your phone to automatically set your status to either Available or Unavailable when you sign in to the Contact Center Client, you can select the Post Sign-In ACD State (status) default setting.
To set your phone status when you sign in:
- In the top-right corner of the Contact Center Client, click Settings.
- Click the Application tab.
- Scroll down to Agent Policies, then from the Post Sign-in ACD State list, select your post sign-in ACD state status:
- Available—as soon you as sign in, you’ll immediately receive a call if callers are waiting in the queue.
- Unavailable—you won’t receive calls from the queue until you change your status to Available using the soft keys on your desk phone (if the keys are programmed) or the Contact Center Client.
- Available—as soon you as sign in, you’ll immediately receive a call if callers are waiting in the queue.
VoIP solutions support
Add-on VoIP features
Contact Center Client
Top content
- Viewing and using your call history
- Signing in to the Contact Center Client
- Accessing the Contact Center Client for the first time
- Calling a supervisor for an escalating problem
- Conference calling from the Contact Center Client
- Adding a contact to your Speed Dial directory
- Exploring the Contact Center Agent Client
- Setting up the Contact Center Client the first time you sign in
- Answering calls automatically
- Exploring the Contact Center Supervisor Client dashboard statistics
