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Turning Call Forwarding Always on and off

Use the Call Forwarding Always feature to forward all your incoming calls to a number you specify. It won't change your ACD status and you'll continue to get calls that come from the queue (if you're available). By default, the feature is turned on.

Turn Call Forwarding Always on

To forward all your incoming calls to a different number, you'll need to turn Call Forwarding Always on.

To turn Call Forwarding Always on:

  1. Open your browser or Microsoft Outlook with the Enterprise Assistant Toolbar.
Enterprise assistant toolbar services
  1. Click Services.

    The Services window opens with the toolbar features, displaying the last feature opened.
  1. Under the Incoming Calls menu, click Call Forwarding Always.
  1. Select the On radio button.
  1. In the Call Forward to field, type the new phone number you want to forward calls to.
  1. If you want the phone to ring to remind you that your calls are being forwarded, select the Play Ring Reminder when a call is forwarded checkbox.
Services call forward always on
  1. Do one of the following:

    • If you want to make additional changes, click Apply, then click on the next feature to set.

    • If you're done, click OK.

Turn Call Forwarding Always off

If you no longer want to automatically forward your calls to another number, you can turn off the call forwarding always feature two ways: using the Services window or the icon on the toolbar.

To turn Call Forwarding Always off using the Service window:

  1. Open your browser or Microsoft Outlook with the Enterprise Assistant Toolbar.
Enterprise assistant toolbar services
  1. Click Services.

    The Services window opens with the toolbar features, displaying the last feature opened.
  1. Under the Incoming Calls menu, click Call Forwarding Always.
Services call forward always on
  1. Select the Off radio button.
Services call forward always off
  1. Do one of the following:

    • If you want to make additional changes, click Apply, then click on the next feature to set.

    • If you're done, click OK.

To turn Call Forwarding Always off using the icon on the toolbar:

  1. Open your browser or Microsoft Outlook with the Enterprise Assistant Toolbar.
Enterprise assistant toolbar services
  1. Click Call Forward Always (the blue silhouette with the white arrow icon).