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Turning Call Waiting on and off

You can turn the Call Waiting feature on and off depending on your needs. With the feature turned on, you can put a call on hold and take a second call. If you turn the feature off, new calls will automatically go to your voicemail while you’re on a call.

Note: By default, call waiting is turned on. We recommend that you keep the feature turned on.

Turn Call Waiting on
Turn Call Waiting off

Turn Call Waiting on 

If this feature was turned off and want to put a call on hold and take a second call, you'll need to turn on this feature.

To turn Call Waiting on:

  1. Open your browser or Microsoft Outlook with the Enterprise Assistant Toolbar.
Enterprise assistant toolbar services
  1. Click Services.

    The Services window opens with the toolbar features, displaying the last feature opened.
  1. Under the Call Control menu, click Call Waiting.
Services call waiting off
  1. Select the On radio button.
Services call waiting on
  1. Do one of the following:

    • If you want to make additional changes, click Apply, then click on the next feature to set.

    • If you're done, click OK.

Turn Call Waiting off

When you're on the phone and you want an incoming call to go to voicemail, you'll need to turn the feature off.

To turn Call Waiting off:

  1. Open your browser or Microsoft Outlook with the Enterprise Assistant Toolbar.
Enterprise assistant toolbar services
  1. Click Services.

    The Services window opens with the toolbar features, displaying the last feature opened.
  1. Under the Call Control menu, click Call Waiting.
Services call waiting on
  1. Select the Off radio button.
Services call waiting off
  1. Do one of the following:

    • If you want to make additional changes, click Apply, then click on the next feature to set.

    • If you're done, click OK.