Lumen help
You can turn the Call Waiting feature on and off depending on your needs. With the feature turned on, you can put a call on hold and take a second call. If you turn the feature off, new calls will automatically go to your voicemail while you’re on a call.
Note: By default, call waiting is turned on. We recommend that you keep the feature turned on.
If this feature was turned off and want to put a call on hold and take a second call, you'll need to turn on this feature.
To turn Call Waiting on:
When you're on the phone and you want an incoming call to go to voicemail, you'll need to turn the feature off.
To turn Call Waiting off:
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