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Turning caller ID on and off for incoming external calls

You can choose whether you want to see the caller ID of someone who calls you and is outside your organization, using the Internal Calling Line ID Delivery feature. By default this feature is turned on.

Turn caller ID on 

To see the caller ID for incoming calls outside your organizations, turn this feature on.

To turn External Calling Line ID Delivery on:

  1. Open your browser or Microsoft Outlook with the Enterprise Assistant Toolbar.
Enterprise assistant toolbar services
  1. Click Services.

    The Services window opens with the toolbar features, displaying the last feature opened.
  1. Under the Incoming Calls menu, click External Calling Line ID Delivery.
Services external calling line id off
  1. Select the On radio button.
Services external calling line id on
  1. Do one of the following:

    • If you want to make additional changes, click Apply, then click on the next feature to set.

    • If you're done, click OK.

Turn caller ID off 

If you don't need to know the caller ID from a caller outside your organization, turn this feature off. With the feature off, incoming calls will appear as unknown calls.

To turn External Calling Line ID Delivery off:

  1. Open your browser or Microsoft Outlook with the Enterprise Assistant Toolbar.
Enterprise assistant toolbar services
  1. Click Services.

    The Services window opens with the toolbar features, displaying the last feature opened.
  1. Under the Incoming Calls menu, click External Calling Line ID Delivery.
Services external calling line id on
  1. Select the Off radio button.
Services external calling line id off
  1. Do one of the following:

    • If you want to make additional changes, click Apply, then click on the next feature to set.

    • If you're done, click OK.