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Turning Do Not Disturb on and off

You can turn on the Do Not Disturb (DND) feature when you’re not available to take calls. When DND is turned on, all incoming calls are automatically sent to your voicemail.

Turn DND on

When DND is on, callers are sent directly to voicemail and have the option to leave you a message. If your mailbox is set up with an escape-to-operator option, callers can press 0 and they will be transferred to another person. When DND is on, your phone will not ring.

To turn DND on:

  1. Open your browser or Microsoft Outlook with the Enterprise Assistant Toolbar.
enterprise assistant toolbar services
  1. Click Services.

    The Services window opens with the toolbar features, displaying the last feature opened.
  1. Under the Incoming Calls menu, click Do Not Disturb.
services do not disturb off
  1. Select the On radio button.
  1. If you want a reminder that Do Not Disturb is on, select the Play Ring Reminder when a call is forwarded checkbox.
services do not disturb on
  1. Do one of the following:

    • If you want to make additional changes, click Apply, then click on the next feature to set.

    • If you're done, click OK.

Turn DND off

When you're ready to take calls again, you can turn off the DND feature using either the Services window or the icon on the toolbar.

To turn DND off using the Services window:

  1. Open your browser or Microsoft Outlook with the Enterprise Assistant Toolbar.
enterprise assistant toolbar services
  1. Click Services.

    The Services window opens with the toolbar features, displaying the last feature opened.
  1. Under the Incoming Calls menu, click Do Not Disturb.
services do not disturb on
  1. Select the Off radio button.
services do not disturb off
  1. Do one of the following:

    • If you want to make additional changes, click Apply, then click on the next feature to set.

    • If you're done, click OK.

To turn DND off on the toolbar:

  1. Open your browser with the Enterprise Assistant Toolbar.
enterprise assistant toolbar services
  1. Click the Do Not Disturb icon (the red silhouette with a white circle and diagonal line icon).