Menu

Lumen help

Turning Simultaneous Ring on and off

You can set up to 12 numbers to ring when someone calls your line using the Simultaneous Ring feature. If any one of the lines answers a call (including your line), the other phones stop ringing. If no one answers the call, the caller returns to your phone's voicemail.

Turn Simultaneous Ring on

If you want your phone and others to ring when someone calls, turn on the Simultaneous Ring feature.

To turn Simultaneous Ring on:

  1. Open your browser or Microsoft Outlook with the Enterprise Assistant Toolbar.
enterprise assistant toolbar enterprise assistant toolbar services
  1. Click Services.

    The Services window opens with the toolbar features, displaying the last feature opened.
  1. Under the Incoming Calls menu, click Simultaneous Ring.
enterprise assistant toolbar services simultaneous ring off
  1. Select the On radio button.
  1. Select an option for how to handle incoming calls:

    • If you don't want the Simultaneous Ring feature on, select the Don’t ring my Simultaneous Ring Numbers if I’m already on a call radio button.

    • To turn on the Simultaneous Ring feature, select the Ring all my Simultaneous Ring Numbers for all incoming calls radio button.
  1. To add a phone number to the Simultaneous Ring list (you can add up to 12), click Add.
  1. In the Phone Number field, type the number.  
enterprise assistant toolbar services simultaneous ring on
  1. Do one of the following:

    • If you want to make additional changes, click Apply, then click on the next feature to set.

    • If you're done, click OK.

Turn Simultaneous Ring off

If you want your phone and others to ring when someone calls, turn on the Simultaneous Ring feature.

To turn Simultaneous Ring off using the Services window:

  1. Open your browser or Microsoft Outlook with the Enterprise Assistant Toolbar.
enterprise assistant toolbar enterprise assistant toolbar services
  1. Click Services.

    The Services window opens with the toolbar features, displaying the last feature opened.
  1. Under the Incoming Calls menu, click Simultaneous Ring.
enterprise assistant toolbar services simultaneous ring on
  1. Select the Off radio button.
enterprise assistant toolbar services simultaneous ring off
  1. Do one of the following:

    • If you want to make additional changes, click Apply, then click on the next feature to set.

    • If you're done, click OK.

To turn Simultaneous Ring off using the toolbar:

  1. Open your browser with the Enterprise Assistant Toolbar.
enterprise assistant toolbar enterprise assistant toolbar services
  1. Click Simultaneous Ring (the blue circle with white phone in the middle icon).