Lumen help

Viewing and using your call history log

To access your call history log:

  1. Open your browser or Microsoft Outlook with the Enterprise Assistant Toolbar.
enterprise assistant toolbar services
  1. Click Call History (the blue list icon).

    You can identify call record types by their unique icons:

    • yellow arrow pointing left icon—a missed call

    • blue arrow pointing up icon—a placed call

    • green arrow pointing down icon—a received call
call history
  1. To call a contact, click the phone number.
  1. To organize call records, do any of the following:

    • To delete one record, select the checkbox next to the call record, then click the Clear button.

    • To delete all records, select the checkbox in the column’s header, then click the Clear All button.

    • To rearrange your log by call type or ascending or descending name, click the Call Type or Name column header.