Beyond the hype of Network-as-a-Service

What enterprises actually use and what CSPs need to deliver.

Read report

Beyond the hype of Network-as-a-Service

What enterprises actually use and what CSPs need to deliver.

Enterprise expectations for cloud service providers

On-demand networking has promised agility for years, but real adoption tells a more grounded story.​ Our takeaway of the Gartner® Market Guide for CSP Network-as-a-Service (NaaS) Providers¹ points to enterprises reevaluating today’s NaaS—and how CSPs must adapt to deliver.

In this report, Gartner* explores the NaaS evolution, including:

 

  • Why most enterprises still prioritize cost predictability over pure consumption​
  • How CSP strategies are splitting between platform-led NaaS and embedded on‑demand capabilities​
  • Why SASE is now a baseline requirement, not an add-on​
  • How AI is moving from internal ops to customer-facing features​
  • What buyers should demand from providers across automation, APIs and ITSM integration

Enterprise expectations for cloud service providers

On-demand networking has promised agility for years, but real adoption tells a more grounded story.​ Our takeaway of the Gartner® Market Guide for CSP Network-as-a-Service (NaaS) Providers¹ points to enterprises reevaluating today’s NaaS—and how CSPs must adapt to deliver.

In this report, Gartner* explores the NaaS evolution, including:

 

  • Why most enterprises still prioritize cost predictability over pure consumption​
  • How CSP strategies are splitting between platform-led NaaS and embedded on‑demand capabilities​
  • Why SASE is now a baseline requirement, not an add-on​
  • How AI is moving from internal ops to customer-facing features​
  • What buyers should demand from providers across automation, APIs and ITSM integration

Explore the full report

Please complete the form below and one of our specialists will contact you soon.

Explore the full report

Please complete the form below and one of our specialists will contact you soon.

*Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. Gartner is a trademark of Gartner, Inc. and/or its affiliates

¹Ajit Panankar, Gaspar Valdivia, Dennis Stevens, Market Guide: CSP NaaS Providers, January 13, 2026.

Services not available everywhere. ©2026 Lumen Technologies. All Rights Reserved.