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ADVANCED MANAGED SERVICES

Orchestrate and manage all your cloud and application resources with one simple, automation platform.

Boost operations with expertise and automation

Advanced Managed Services can help you drive operational efficiency with senior-level experts equipped with deep domain knowledge across many disciplines, best practice management, and platform-automation embedded in support processes across cloud and edge environments.

Benefits

Experts at the ready

Experts at the ready

Our senior-level experts help you get the most from your staff, drive strategic initiatives, maintain operations, ensure your projects are on-time and provide continuous and secure management of hybrid IT environments.

Operational efficiency

Operational efficiency

Comprehensive governance across IT environments helps provide full visibility into application lifecycle management and align IT and cloud activities to your goals for efficient, value-driven technology operations.

Market agility

Market agility

We will help you design and implement standardised, consistent and repeatable deployments that advance the technology to meet business goals and desired application experiences for end users.

Features and Specifications

  • Advises client on risks associated with ageing infrastructure
  • Leads detailed working sessions with client and account team to define new IT initiatives
  • Assists in the administration, tracking and reporting of software available per underlying services ordered such as Private Cloud and CLC
  • Provides tailored dashboard reporting

  • Provides reports on SLA adherence
  • Documents escalation path and serves as an escalation point 24/7
  • Leads change management documentation and scheduling
  • Oversees code patches and software version updates
  • Oversees break/fix replacements
  • Reports on resource use for the client

  • Assesses application and infrastructure designs
  • Maps client’s business and architectural needs to identify gaps if present
  • Designs infrastructure and network topology

  • Provides security consulting, advisory, and operational services across a variety of 3rd party security services
  • Completes vulnerability assessments
  • Advises on security design with oversight
  • Supports with audit services

  • Provides hands-on support for technical area selected
  • Executes non-standard change requests (e.g., policy changes, app configuration, etc.)
  • Tests pre- and post-deployment patches in target client IT environments

  • Access a variety of roles without modifying service terms
  • Use monthly subscription hours for architecture, engineering, or security roles
  • Make requests for supported roles with fast and efficient processes in partnership with your chosen oversight role

  • Azure and AWS training workshops
  • Configuration and deployment of Application Lifecycle Management (ALM): creating application, script, and template boxes
  • Auto-discovery of existing instances, registration, and multi-cloud deployment guidance
  • Versioning and auto-updating box how-to's
  • Review and guidance of deployment policy configuration with ALM
  • Deep dive on cloud optimisation and analytics including billing, cost recommendations, best practices for security, availability, cost, and usage
  • Deep dive on ALM including boxes, instances, lifecycle editor, updates, configuration management, and auto-discovery

  • Network Penetration Tests—4 per Year
  • Network Penetration Tests—1 Time
  • Application Penetration Test—1 Time
  • Disaster Recovery Services
    • Trialling
    • Failover
    • Failback
  • Log Management Advisory
  • Intrusion Detect and Prevention Service Advisory
  • Managed Optimisation Services
    • Use Cloud Application Manager Cloud Optimisation and Analytics module for cost optimisation of Qualified Optimisable Services on AWS so you are not locked into EC2 sizes or patterns and avoid largescale commitments

Resources

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