South Dakota

Upgrading statewide public safety with next‑generation 9‑1‑1 IT services.

South Dakota

Upgrading statewide public safety with next‑generation 9‑1‑1 IT services.

Better Execution. More effective responsiveness.

South Dakota needed to modernize its 9‑1‑1 system to support its residents and visitors. Lumen provided cloud‑network connectivity and hosted call handling applications to streamline its emergency management infrastructure.

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Better Execution. More effective responsiveness.

Man in a white shirt and tie while talking on headset

Challenges

Needed to upgrade 28 PSAPs across the state
Required better call management for PSAP staff
Desired flexible handling of different data types

Challenges

Needed to upgrade 28 PSAPs across the state
Required better call management for PSAP staff
Desired flexible handling of different data types

Solutions

Lumen® NG9‑1‑1 Services
Intrado Call Handling Software
Lumen® MPLS/IP VPN

Solutions

Lumen® NG9‑1‑1 Services
Intrado Call Handling Software
Lumen® MPLS/IP VPN

Results

Statewide PSAPs upgraded to NG9‑1‑1
Calls routed to correct PSAP based on location
Call management enabled for PSAP staff
PSAPs allowed to handle more data types

Results

Statewide PSAPs upgraded to NG9‑1‑1
Calls routed to correct PSAP based on location
Call management enabled for PSAP staff
PSAPs allowed to handle more data types

What works for South Dakota

Lumen® NG9‑1‑1

A high‑performance platform designed for modern public safety continuity.

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Lumen® NG9‑1‑1

A high‑performance platform designed for modern public safety continuity.

Intrado Call Handling Software

E9‑1‑1 configured to hosted call handling applications to support CPE.

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Intrado Call Handling Software

E9‑1‑1 configured to hosted call handling applications to support CPE.

Lumen® MPLS/IP VPN

Locations connected and data kept moving with a high performing network.

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Lumen® MPLS/IP VPN

Locations connected and data kept moving with a high performing network.

"Every state is working on the implementation of NG9‑1‑1. I’m proud of the platform we built and hope our experience can benefit other states.”

— Maria King, South Dakota State 911 Coordinator

South Dakota

"Every state is working on the implementation of NG9‑1‑1. I’m proud of the platform we built and hope our experience can benefit other states.”

— Maria King, South Dakota State 911 Coordinator

South Dakota

Man sitting in front of a computer while talking on a headset while another person is working in the background

South Dakota

South Dakota

Better Execution. More effective responsiveness.

Better Execution. More effective responsiveness.

Challenges

Challenges

Solutions

Solutions

Results

Results

What works for South Dakota

Lumen® NG9‑1‑1

Lumen® NG9‑1‑1

Intrado Call Handling Software

Intrado Call Handling Software

Lumen® MPLS/IP VPN

Lumen® MPLS/IP VPN

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