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South Dakota

Upgrading statewide public safety with next-generation 9-1-1 IT services

Better Execution. More effective

responsiveness.

South Dakota needed to modernize its 9-1-1 system to support its residents and visitors. Lumen provided cloud-network connectivity and hosted call handling applications to streamline its emergency management infrastructure.

Boosting Connectivity to increase efficiency and performance

Challenges
Solutions
Results

Challenges

Needed to upgrade 28 PSAPs across the state
Required better call management for PSAP staff
Desired flexible handling of different data types

On-premise computer providing wireless security to edge devices

Solutions

Lumen® NG9-1-1 Services
Intrado Call Handling Software
Lumen® MPLS/IP VPN
Lumen® Security Solutions

Compute devices connected to a cloud-network

Results

Statewide PSAPs upgraded to NG9-1-1
Calls routed to correct PSAP based on location
Call management enabled for PSAP staff
PSAPs allowed to handle more data types

Two people communicate wirelessly on their computers

What works for South Dakota

Lumen® NG9-1-1 Services

A high-performance platform designed for modern public safety continuity

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Intrado Call Handling Software

E9-1-1 configured to hosted call handling applications to support CPE

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Lumen® MPLS/IP VPN

Locations connected and data kept moving with a high performing network

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Lumen® Security Solutions

An integrated security platform for proactive responses to cyberattacks

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“Every state is working on the implementation of NG9-1-1. I’m proud of the platform we built and hope our experience can benefit other states.”

- Maria King

South Dakota State 911 Coordinator

About South Dakota

South Dakota has nearly a million residents and millions of visitors per year. Its 28 public safety answering points must accept calls and dispatch first responders across a large state with varying terrain.

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