Lumen help

Viewing the status and results of your circuit tests

Your circuit testing history is updated hourly or sooner. If a performance metrics (PM) test returns an error result, you'll be prompted to create a repair ticket and schedule an intrusive test, which is another type of circuit test.

To view the status and results of your circuit test:

Click Support, then click Circuit Testing.

Control Center shows all circuit tests run in the last 90 days. By default, tests are organized by the date the request was created (starting with the newest). The Status column shows the status for each test.

Circuit test results and recommendations

Test result	Recommendations
*Clean*	Test results are within standards. If you believe there are undetected circuit issues, you can still create a repair ticket.
*Errors*	Testing shows several error seconds and/or unavailable seconds. Create a repair ticket.
*Eqpt Errors*	Testing indicates there may be a problem with your inside wiring or equipment. Try these things to troubleshoot the problem: reboot your equipment check the card seating and cabling inspect the wiring—and if necessary, replace damaged wires For technical help or joint testing, create a repair ticket.
*Incomp*	The test was incomplete. Create a repair ticket.
*No Test Access*	The test couldn't be run because we could not reach the circuit (e.g., the power may have been off). Create a repair ticket.
*Review*	Test results were inconclusive and need to be analyzed by a technician. Create a repair ticket.