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You can use Order Status in Control Center to track the progress of your wholesale orders for Lumen Dedicated and Switched services, batch orders and online order forms, Switched 8XX porting requests, and more.

You can easily remove a filter you set up in Usage Analyst to create a time period for segmenting call flow.

You can easily change a filter you added to create a time period to segment call flow data in Usage Analyst. (You can only edit the time period if you created it.)

You can edit an existing use data filter in Usage Analyst when your search parameters or reporting objectives change.

You can create time periods in Usage Analyst to segment call flow based on the time of day calls are coming in.

As an administrator or a user with the correct permissions, you can change which hierarchy is active in Usage Analyst; the active hierarchy determines the structure for use reports.

You can edit the name you gave an account when you assigned it to a hierarchy or node in Usage Analyst.

You can use a filter to check for incomplete call traffic in Usage Analyst.

You can create an 800 summary report in Usage Analyst to examine high-level use trends.

You can edit an ordered use report that is not yet complete in Usage Analyst.

You can apply filters to your use data in Usage Analyst to help narrow the scope of your reports.

You set up hierarchies in Usage Analyst to reflect your organization’s structure, in order to track telecom use across departments.

You can delete a pending report order in Usage Analyst if you no longer need that report.

Using the Tree Builder tool, you can add nodes to a hierarchy in Usage Analyst to help you create reports that represent your organization’s structure.

When you need to print or archive a hierarchy or branch for future reference you can export it from Usage Analyst.

You can delete a private hierarchy in Usage Analyst any time; you can only delete a public hierarchy if you are the administrator or the administrator gives you permission.

You can create a custom detail report to review your 800 use data in depth in Usage Analyst.

You can add two descriptions to a phone number in Usage Analyst, such as who is assigned to the number or where the phone is located.

You can create a custom detail use report in Usage Analyst to review specific factors of your telecom use; create a new report from scratch or copy an existing report.

You can change your Usage Analyst user preferences (accessed from Control Center); select the number of items displayed per page, manage notifications, and more.