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When Control Center users in your organization forget their password, you can reset it for them so they don't need to contact Lumen for help.

If you're a Control Center system administrator, you can make other users system administrators as well. There's no limit to the number of system administrators your organization can have.

If you no longer need a document stored in Control Center, you can delete it. You also delete a document if you need to replace an outdated copy or adjust who can access the document. Once you've deleted the old document, you can upload a new copy and specify who can access it.

You can set up new Control Center users with the person's name, email address, phone number, and time zone. You can assign accounts to your users and give them permissions to use Control Center features.

If you're a Control Center system administrator, you can add or delete permissions for users in your organization. Permissions are granted based on a user's role.

To view an account document stored in Control Center, you download it.

As a Control Center system administrator you can update profile information for users in your organization, such as changing their email address or phone number. Users can also make changes to their own profile information.

You can change the name of your system administrator in Control Center by contacting your Lumen representative.

In Control Center, you can store information you need to manage your Lumen services so that members of your organization can access them from a central location. When you add a document, you can specify whether everyone in your organization can view the document or whether only users you specify can view the document.

As a Control Center system administrator, you can add or remove accounts from users in your organization. Accounts control what products the user can manage (in addition to the permissions you give the user).

You can move accounts from one Control Center enterprise ID to another by contacting your Lumen representative.

You can combine enterprise IDs (so when you sign in to Control Center all of your accounts will be in one location) by contacting your Lumen representative.

You can keep an eye on your business when out of the office or away from your desk on your mobile device with Control Center. You don't need to download an app and changes automatically sync up with your desktop.

If you forget your Control Center username or password, you can retrieve both on your own so you're able to sign in again without needing to contact Lumen.

You can set Control Center to GMT or your local time zone for viewing dates and times in the portal.

You can check the status of an order while you're on the go, but don't want to sign in to Control Center. You can enter your billing account number and your order number to get a quick status update on your order.

You can check the status of a repair ticket or configuration request while you're on the go or if you don't want to sign in to Control Center.

If we've resolved your issue or you're no longer having trouble with your Lumen security service, you can use Control Center close a security trouble ticket.

Using Control Center, you can check the status of configuration requests you've submitted for Lumen IQ Networking or DIA services, such as DNIS, IP addressing, routing, QoS, and firewall.

After you create a security trouble ticket, you can add notes and update contact information in Control Center without having to cancel the ticket and resubmit it.