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When Control Center users in your organization forget their password, you can reset it for them so they don't need to contact Lumen for help.

If you're a Control Center system administrator, you can make other users system administrators as well. There's no limit to the number of system administrators your organization can have.

If you no longer need a document stored in Control Center, you can delete it. You also delete a document if you need to replace an outdated copy or adjust who can access the document. Once you've deleted the old document, you can upload a new copy and specify who can access it.

You can set up new Control Center users with the person's name, email address, phone number, and time zone. You can assign accounts to your users and give them permissions to use Control Center features.

If you're a Control Center system administrator, you can add or delete permissions for users in your organization. Permissions are granted based on a user's role.

To view an account document stored in Control Center, you download it.

As a Control Center system administrator you can update profile information for users in your organization, such as changing their email address or phone number. Users can also make changes to their own profile information.

You can change the name of your system administrator in Control Center by contacting your Lumen representative.

In Control Center, you can store information you need to manage your Lumen services so that members of your organization can access them from a central location. When you add a document, you can specify whether everyone in your organization can view the document or whether only users you specify can view the document.

As a Control Center system administrator, you can add or remove accounts from users in your organization. Accounts control what products the user can manage (in addition to the permissions you give the user).

You can move accounts from one Control Center enterprise ID to another by contacting your Lumen representative.

You can combine enterprise IDs (so when you sign in to Control Center all of your accounts will be in one location) by contacting your Lumen representative.

You can change the holiday or select a different DED/SWI termination number for your existing day-of-year routing plan using Control Center.

You can use the time-of-day feature in Control Center to schedule exactly when your calls should start and stop being transferred to a particular location.

You can change from a switched to a dedicated termination number for any toll-free routing plan. Your changes can also be activated within minutes in Control Center.

You can use the percentage-allocation routing feature in Control Center to automatically redirect a certain amount of your inbound toll-free calls to different locations.

You can check the status of the bulk termination edits you or someone on your team made using Control Center.

You can use the day-of-week feature in Control Center to send your toll-free call traffic to a different location on certain days.

For security, you should periodically request firmware updates for the network cards associated with your Encrypted Wavelength service.

You manage the card passwords for your Encrypted Wavelength service according to your organization's security policies. You can use the same password for both cards or different passwords for each card.