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View status and summary details of a trouble ticket on the Trouble Tickets page, or open the ticket to view complete details, including attachments.

You can add network-maintenance events to your personal calendar to make it easier to track and plan for them.

You can create, update, escalate, and a cancel a trouble ticket for Lumen transport, IP, data, voice, and content delivery network (CDN) services formerly provided by Level 3.

You can check the status of network maintenance by submitting an inquiry ticket.

You can see scheduled network-maintenance events that might impact your service in a calendar or on a list.

Lumen generates a potential trouble ticket alert when we detect a problem with your router. In Control Center a potential trouble ticket alert is denoted with a yellow flag in the ticket list view. You can decide to either create a trouble ticket from the alert or dismiss it.

If you need additional attention on or expedited resolution for a trouble ticket you've created and submitted, you can escalate it.

You can add network-maintenance events to your personal calendar to make it easier to track and plan for them.

You can close a trouble ticket you created if you find you no longer need it.

You can edit an active trouble ticket in Control Center: change contact information, add notes, or attach documents.

Get help using Lumen portals and managing your services. Learn how to work with us as we design, install, and activate your services; get help when you need to talk to someone.

With Dynamic Connections (IPVPN), you can provision real-time, layer-3 network connections between IPVPN connections and cloud providers such as Amazon and Google.

Control Center offers a range of reporting options to help you ensure your services are running at top performance.

You Lumen bill contains charges for services you've purchased in addition to other important information. Learn more about how to read your bill and find the information you need.

Learn more about how to manage your service in APAC, learn about additional services available in APAC, contact Lumen for help, and more.

Learn more about how to manage your service in EMEA, access additional services in, contact Lumen for help, and more.

Learn how we confirm the details of your order, design a solution to meet your needs, build and test the service, activate your new service, and help you manage your new service. Use these guides to help you get ready for each phase.

Learn more about how to manage your service in North America, learn about additional services, contact Lumen for help, and more.

You can submit a billing request in Control Center to change your billing address, dispute a charge, clarify a charge, or request a refund.

If you need to change your billing address, you can change it by submitting a billing request in Control Center.