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If you no longer need a threshold alert for a service, you can delete it from the Network Visibility dashboard so you don't get notifications for it anymore.

In addition to network maps available on the Lumen website, you can also view more detailed information in Control Center. The network map shows network components, layers, and information about routes and locations.

In Network Visibility, you can create threshold alerts (watches or warnings) to be notified when a Lumen service exceeds a specific metric. The performance metrics you can be alerted for vary based on the service you select.

Using Control Center, you can submit configuration change requests for DNS changes, such as adding/removing/changing domains or zone records for both forward and reverse DNS, as well as requesting reverse delegation.

You can submit a colocation request using Control Center to ask for a Lumen field technician to work on your behalf at a data center; we may charge you for dispatching a technician.

You can't update or cancel a field tech request in Control Center. If you need to update or cancel a field tech request, call us at 877-453-8353 or 720-888-0024 immediately.

You can cancel a portal support ticket in Control Center if you no longer need it.

Lumen proactively creates potential tickets when we find possible issues with your service. You can convert a potential ticket into a repair ticket using Control Center or you can dismiss the potential ticket if you don't need our help.

If you purchased a colocation service from Lumen, you can use Control Center to request a report to keep track of information for the badge holders in your organization.

You can use Control Center to request a reason for outage (RFO) report on a closed security repair ticket for an outage caused by Lumen to get more information on the root cause of an outage.

You can submit configuration change requests for Lumen IQ Networking and DIA services in Control Center. We complete most configuration requests in 24-48 hours.

If we've resolved your issue or you're no longer having trouble with your Lumen security service, you can use Control Center close a security repair ticket.

If you purchased a colocation service from Lumen, you can request and manage data center badge access using Control Center.

If you're experiencing service problems, you can create a repair ticket online using Control Center. A representative will be assigned to your ticket within one to four hours.

If you no longer are having trouble with your service, you can cancel an open repair ticket in Control Center.

After you create a security repair ticket, you can add notes and update contact information in Control Center without having to cancel the ticket and resubmit it.

Lumen creates a potential repair ticket when we detect a problem with your router. In Control Center, potential repair tickets are marked with a yellow flag in your list of tickets. By reviewing the details for the potential repair ticket, you can decide whether to dismiss the potential ticket or convert it to a repair ticket.

You can view a list of the circuit tests you've run as well as their status in Control Center. Circuit testing history is updated hourly. If a non-intrusive performance metrics test returns an error, you'll be prompted to create a repair ticket and schedule an intrusive test.

You can check the status and view details of field tech requests and access requests in Control Center.

Using Control Center, you can check the status of configuration requests you've submitted for Lumen IQ Networking or DIA services, such as DNIS, IP addressing, routing, QoS, and firewall.