Search results

If you no longer need a threshold alert for a service, you can delete it from the Network Visibility dashboard so you don't get notifications for it anymore.

Using Control Center, you can create a request to add a diverse path to an existing Lumen Wavelength service. Once you submit your request, a Lumen representative will contact you to complete your order.

Using Control Center, you can create a request to add a new path to a Lumen Wavelength service. Once you submit your request, a Lumen representative will contact you to complete your order.

In Network Visibility, you can create threshold alerts (watches or warnings) to be notified when a Lumen service exceeds a specific metric. The performance metrics you can be alerted for vary based on the service you select.

In addition to network maps available on the Lumen website, you can also view more detailed information in Control Center. The network map shows network components, layers, and information about routes and locations.

Using Control Center, you can view your Lumen Wavelength services in a list rather than on a map if, for example, you have many services in a single area and don't want to have to zoom in to allow you to select routes or access points.

After you request an access log report, you can download it from account documents in Control Center.

In Control Center, you can delete assigned repair contacts from your list as roles and business requirements change in your organization.

If you have a repair ticket open and you need Lumen to resolve it urgently, you can escalate the ticket in Control Center.

You can follow up on an email notification you received from Lumen about a repair or billing ticket. You can get information about the ticket in Control Center to find out what to do next.

Using Control Center, you can check the status of scheduled maintenance, ask questions about the event, or request that the event be rescheduled by submitting an inquiry ticket.

You can run two types of circuit tests for your Lumen services in Control Center: a non-intrusive, performance metric test and an intrusive test.

You can sort, filter, search, your repair tickets in Control Center...which is helpful, especially If you're tracking a large number of tickets.

Lumen creates a potential repair ticket alert when we detect a problem with your router. If you don't need to create a repair ticket from the alert you can dismiss it in Control Center.

You can submit a configuration change request for additional IP addresses for Lumen IQ® Networking products in Control Center.

If you purchased a colocation service from Lumen, you can use Control Center to request a report to review who is accessing your data center and when they are accessing it.

After you request a badge holder report you can download it from Control Center to save it for your records.

In Control Center, you can run a non-intrusive performance metrics test if you're having trouble with a circuit to diagnose the problem. Depending on the results of the test, you can request an intrusive test to further diagnose the problem or open a repair ticket to request that Lumen resolve the issue. You must run this non-intrusive test on a circuit first and then you can request an intrusive test.

You can request an update on a portal support ticket in Control Center.

After you create a security repair ticket, you can add notes and update contact information in Control Center without having to cancel the ticket and resubmit it.