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If you no longer need a threshold alert for a service, you can delete it from the Network Visibility dashboard so you don't get notifications for it anymore.

In Network Visibility, you can create threshold alerts (watches or warnings) to be notified when a Lumen service exceeds a specific metric. The performance metrics you can be alerted for vary based on the service you select.

If you want to change the conditions or delivery for a threshold alert on a Lumen service, you can edit the alert in Network Visibility. For example, you can change the utilization threshold from 50% to 75% or change the email address(es) Control Center sends a threshold alert to.

Use Network Visibility (in Control Center) to monitor and measure performance for your Lumen services. It collects network-performance metrics, summarizes them to isolate performance issues, and reports the results. Select various network components, time ranges, and sample sizes to view key performance indicators (KPIs) that measure the health of your services.

In addition to network maps available on the Lumen website, you can also view more detailed information in Control Center. The network map shows network components, layers, and information about routes and locations.

After you create a security repair ticket, you can add notes and update contact information in Control Center without having to cancel the ticket and resubmit it.

You can request an update on a portal support ticket in Control Center.

Lumen proactively creates potential tickets when we find possible issues with your service. You can convert a potential ticket into a repair ticket using Control Center or you can dismiss the potential ticket if you don't need our help.

If you purchased a colocation service from Lumen, you can use Control Center to request a report to keep track of information for the badge holders in your organization.

You can check the status and view details of billable field tech tickets in Control Center.

If you have a repair ticket open and you need Lumen to resolve it urgently, you can escalate the ticket in Control Center.

Using Control Center, you can view the status of security repair tickets open for your organization.

You can request a reason for outage (RFO) report on a closed repair ticket for an outage caused by Lumen.

You can check the status and view details of field tech requests and access requests in Control Center.

Using Control Center, you can check the status of scheduled maintenance, ask questions about the event, or request that the event be rescheduled by submitting an inquiry ticket.

You can run two types of circuit tests for your Lumen services in Control Center: a non-intrusive, performance metric test and an intrusive test.

You can sort, filter, search, your repair tickets in Control Center...which is helpful, especially If you're tracking a large number of tickets.

Lumen creates a potential repair ticket alert when we detect a problem with your router. If you don't need to create a repair ticket from the alert you can dismiss it in Control Center.

If you no longer are having trouble with your service, you can cancel an open repair ticket in Control Center.

If we've resolved your issue or you're no longer having trouble with your Lumen security service, you can use Control Center close a security repair ticket.