Lumen help
If you no longer need a threshold alert for a service, you can delete it from the Network Visibility dashboard so you don't get notifications for it anymore.
In Network Visibility, you can create threshold alerts (watches or warnings) to be notified when a Lumen service exceeds a specific metric. The performance metrics you can be alerted for vary based on the service you select.
If you want to change the conditions or delivery for a threshold alert on a Lumen service, you can edit the alert in Network Visibility. For example, you can change the utilization threshold from 50% to 75% or change the email address(es) Control Center sends a threshold alert to.
If you purchased a colocation service from Lumen, you can use Control Center to request a report to keep track of information for the badge holders in your organization.
Using Control Center, you can check the status of scheduled maintenance, ask questions about the event, or request that the event be rescheduled by submitting an inquiry ticket.
Using Control Center, you can create an activation ticket to get help from Lumen while activating a new service.
You can submit a configuration change request for additional IP addresses for Lumen IQ® Networking products in Control Center.
If you purchased a colocation service from Lumen, you can use Control Center to request a report to review who is accessing your data center and when they are accessing it.
If you're experiencing service problems, you can create a repair ticket online using Control Center. A representative will be assigned to your ticket within one to four hours.
Using Control Center, you can submit configuration change requests for DNS changes, such as adding/removing/changing domains or zone records for both forward and reverse DNS, as well as requesting reverse delegation.
You can use Control Center to request a reason for outage (RFO) report on a closed security repair ticket for an outage caused by Lumen to get more information on the root cause of an outage.
You can submit configuration change requests for Lumen IQ Networking and DIA services in Control Center. We complete most configuration requests in 24-48 hours.
You can submit a billable field tech ticket using Control Center to ask for a Lumen field technician to work on your behalf at a data center; we may charge you for dispatching a technician.
You can request a reason for outage (RFO) report on a closed repair ticket for an outage caused by Lumen.
You can submit a ticket in Control Center to request assistance with using the portal or to report a problem.
If we've resolved your issue or you're no longer having trouble with your Lumen security service, you can use Control Center close a security repair ticket.
If you need a portal support ticket reviewed urgently, you can escalate it using Control Center.
In Control Center, you can run a non-intrusive performance metrics test if you're having trouble with a circuit to diagnose the problem. Depending on the results of the test, you can request an intrusive test to further diagnose the problem or open a repair ticket to request that Lumen resolve the issue. You must run this non-intrusive test on a circuit first and then you can request an intrusive test.
You can check the status and view details of billable field tech tickets in Control Center.
You can view a list of the circuit tests you've run—as well as their status—in Control Center. Circuit testing history is updated hourly. If a non-intrusive performance metrics test returns an error, you'll be prompted to create a repair ticket and schedule an intrusive test.