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If you no longer need a threshold alert for a service, you can delete it from the Network Visibility dashboard so you don't get notifications for it anymore.

In Network Visibility, you can create threshold alerts (watches or warnings) to be notified when a Lumen service exceeds a specific metric. The performance metrics you can be alerted for vary based on the service you select.

If you want to change the conditions or delivery for a threshold alert on a Lumen service, you can edit the alert in Network Visibility. For example, you can change the utilization threshold from 50% to 75% or change the email address(es) Control Center sends a threshold alert to.

In addition to network maps available on the Lumen website, you can also view more detailed information in Control Center. The network map shows network components, layers, and information about routes and locations.

You can request a reason for outage (RFO) report on a closed repair ticket for an outage caused by Lumen.

You can check the status and view details of field tech requests and access requests in Control Center.

Using Control Center, you can check the status of scheduled maintenance, ask questions about the event, or request that the event be rescheduled by submitting an inquiry ticket.

You can run two types of circuit tests for your Lumen services in Control Center: a non-intrusive, performance metric test and an intrusive test.

Lumen creates a potential repair ticket alert when we detect a problem with your router. If you don't need to create a repair ticket from the alert you can dismiss it in Control Center.

After you request an access log report, you can download it from account documents in Control Center.

After you create a security repair ticket, you can add notes and update contact information in Control Center without having to cancel the ticket and resubmit it.

Lumen creates a potential repair ticket when we detect a problem with your router. In Control Center, potential repair tickets are marked with a yellow flag in your list of tickets. By reviewing the details for the potential repair ticket, you can decide whether to dismiss the potential ticket or convert it to a repair ticket.

Lumen proactively creates potential tickets when we find possible issues with your service. You can convert a potential ticket into a repair ticket using Control Center or you can dismiss the potential ticket if you don't need our help.

If we've resolved your issue or you're no longer having trouble with your Lumen security service, you can use Control Center close a security repair ticket.

If you purchased a colocation service from Lumen, you can use Control Center to request a report to review who is accessing your data center and when they are accessing it.

In Control Center, you can run a non-intrusive performance metrics test if you're having trouble with a circuit to diagnose the problem. Depending on the results of the test, you can request an intrusive test to further diagnose the problem or open a repair ticket to request that Lumen resolve the issue. You must run this non-intrusive test on a circuit first and then you can request an intrusive test.

You can view a list of the circuit tests you've run as well as their status in Control Center. Circuit testing history is updated hourly. If a non-intrusive performance metrics test returns an error, you'll be prompted to create a repair ticket and schedule an intrusive test.

You can see scheduled Lumen network-maintenance events that might impact your service in a list or on a calendar using Control Center. You can also download a list of the events to use elsewhere.

After you request a badge holder report you can download it from Control Center to save it for your records.

Using Control Center, you can view the status of security repair tickets open for your organization.