Canceling a scheduled payment
If you made a credit card or bank account payment and need to cancel the payment, you can cancel it using Lumen Connect. To change the payment amount or the date the payment is scheduled for, cancel the scheduled payment, then make a new payment with the updated information.
To cancel a scheduled payment:
- Using the left menu, click Billing, then click Payments.
Lumen Connect shows the payments made to your accounts for the current month with a status, date, amount, and payment method for each:
- Approved: We processed your payment on the date in the Payment Date column.
- Cancelled: You canceled a scheduled payment.
- Declined: Your payment was declined.
- Failed: We were unable to process your payment due to an issue.
- Scheduled: Your payment is scheduled for the date in the Payment Date column.
Note: If you have a lot of payments listed, you can type Scheduled in the search box to filter the list to only scheduled payments.
- On the row for the scheduled payment you want to cancel, click the icon (in the Actions column). Scheduled payments show Scheduled in the Status column.
- In the window that appears, click YES, PROCEED to cancel the payment. (To keep the scheduled payment, click NO, KEEP PAYMENT.)
Lumen Connect cancels the payment.
