Updating AutoPay payment information
After you enroll in AutoPay using Lumen Connect, you can make changes to the payment information. For example, you can change which bank account you use to make payments. You can also unenroll from AutoPay and return to making monthly payments manually—online, over the phone, or by mail.
To update your AutoPay payment information:
- Using the left menu, click Billing, then click Account Settings.
Lumen Connect shows a list of the accounts on the enterprise ID with an AutoPay enrollment status for each account:
- Not Enrolled: Account is eligible to enroll in AutoPay, but isn't currently enrolled.
- Enrolled Bank Account: Account is currently enrolled in AutoPay using a bank account.
- Enrolled Bank Account Pending: Account was enrolled in AutoPay using a bank account, but Lumen is still processing the enrollment.
- Not Eligible: Account is not eligible to enroll in AutoPay.
- Enrolled Credit Card: Account is currently enrolled in AutoPay using a credit or debit card.
- Enrolled Credit Card Pending: Account was enrolled in AutoPay using a credit or debit card, but Lumen is still processing the enrollment.
- Not Enrolled: Account is eligible to enroll in AutoPay, but isn't currently enrolled.
- Do one of the following:
- To update AutoPay information for one account, click the icon (in the Actions column).
- To update AutoPay information for multiple accounts, select the checkbox next to the account(s) you want to update, then click Update.
- To update AutoPay information for one account, click the icon (in the Actions column).
- Review the list to be sure you've selected the account(s) you want to update, then do one of the following:
- If you've selected the right account(s), click CONFIRM, then continue with step 5.
- If you need to make changes or cancel the edits, click CANCEL, then go back to step 3.
- If you've selected the right account(s), click CONFIRM, then continue with step 5.
- Click ENROLL.
- Do one of the following:
- To update AutoPay payment information using a bank account, click the Bank tile, then do the following:
- Select whether the account is a checking or savings account.
- Type the routing number and account number in the fields.
- Click CONTINUE.
- To receive a confirmation email for your change, leave the Send Confirmation Receipt toggle turned on and verify the email address shown. (Otherwise, turn the Send Confirmation Receipt toggle off.)
- Select whether the account is a checking or savings account.
- To update AutoPay payment information using a credit or debit card, click the Card tile, then do one of the following:
- Type the credit/debit card number.
- Select the month and year the card expires.
- Type the zip code for the billing address on the card.
- To receive a confirmation email for your change, leave the Send Confirmation Receipt toggle turned on and verify the email address shown. (Otherwise, turn the Send Confirmation Receipt toggle off.
- Type the credit/debit card number.
- To update AutoPay payment information using a bank account, click the Bank tile, then do the following:
- Click SUBMIT.
Lumen Connect saves your changes.
- Review and take note of the confirmation information that appears, then click DONE.
Your changes will become effective within one to two billing cycles. After it is complete, you'll receive an email confirming your enrollment.
