Security services
Managing and monitoring security threats is a resource‑intensive process. Lumen® Security services help your IT team do more with less by automating your network‑integrated security to neutralize threats before they do harm—and before they take up your whole day. To get started, select your service:
Select a product
- Adaptive Network Security
- Adaptive Threat Intelligence
- Application Delivery Solutions
- DDoS Hyper
- DDoS Mitigation Service
- Lumen Defender
- Lumen SASE with Fortinet
- Lumen SASE with Versa
- Lumen SASE with VMware
- Lumen SD-WAN with Cisco Meraki
- Lumen SD-WAN with Versa Networks
- Network-Based Security
- Security Log Monitoring
Security support contacts
Portal Support Center: for issues accessing your Security features—such as reports, list of services, or the Lumen Security Solutions portal—including security signin, usernames/passwords, or security tokens (using two-factor authentication).
- Learn how to two-factor authentication in Lumen Connect
- Create a portal support ticket using Lumen Connect.
(Click Support, then click Ticketing.)
- Chat with us in Lumen Connect to open a portal support ticket on your behalf.
- Call the Portal Support Center to open a portal support ticket on your behalf: 877-453-8353, option 5 (6:00am–6:00pm MT)
Security Operations Center (SOC): for issues with Security Services or the Security Solutions portal—such as questions about usability or event data.
- For all services except Security Log Monitoring, create a security repair ticket using Lumen Connect. (Click Support, then click Security Repair Tickets.)
- For issues with Security Log Monitoring, email us.
- For information about escalating security repair tickets, see your regional handbook.
