SUSTAINABILITY

Advance technology to improve humanity

We align our community programmes with our business goals to commit to sustainable growth and create a positive impact.

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SUSTAINABILITY

Advance technology to improve humanity

We align our community programmes with our business goals to commit to sustainable growth and create a positive impact.

Progressing sustainability goals to create lasting value

Progressing sustainability goals to create lasting value

~4,000

non-profits supported via Lumen Cares Portal1

~4,000

non-profits supported via Lumen Cares Portal1

A‑

score obtained on 2023 CDP response1

A‑

score obtained on 2023 CDP response1

ISO 27000/27701

certification achieved for information security and privacy1

ISO 27000/27701

certification achieved for information security and privacy1

Focus areas

Worker in a hard hat and yellow safety vest smiles and talks on phone in front of a commercial solar panel

Environment

We are committed to ensuring that our environmental compliance and sustainability efforts support our business, employees, customers and shareholders.

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Environment

We are committed to ensuring that our environmental compliance and sustainability efforts support our business, employees, customers and shareholders.

Worker in a blue shirt with a nametag and box of clothes in their hand stands near a clothes rack in a store

Social 

We are committed to improving the communities where we live and work by empowering employees to do good deeds for others.

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Social 

We are committed to improving the communities where we live and work by empowering employees to do good deeds for others.

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Governance

We are committed to upholding the highest standards of honesty, integrity and excellence in our corporate governance.

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Governance

We are committed to upholding the highest standards of honesty, integrity and excellence in our corporate governance.

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Trust centre

We value the trust you place in us to manage and secure your information with our open‑door approach to privacy, security and transparency.

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Trust centre

We value the trust you place in us to manage and secure your information with our open‑door approach to privacy, security and transparency.

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Political contributions

We strive for state, federal and other policy outcomes that protect the interests of our customers, our company and the communities we serve. 

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Political contributions

We strive for state, federal and other policy outcomes that protect the interests of our customers, our company and the communities we serve. 

Contact us

Customer Advocacy and Support

For customers who contacted Customer Service but require additional support.

Customer Advocacy Team

Customer Advocacy and Support

For customers who contacted Customer Service but require additional support.

Customer Advocacy Team

Investor Relations

For institutional investors and bondholders. 

Investor Relations Team:

  

Investor Relations

For institutional investors and bondholders. 

Investor Relations Team:

  

Resources

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HEATMAP

Materiality Study Heatmap

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HEATMAP

Materiality Study Heatmap

1Lumen 2023 ESG Report, Unleashing the World’s Digital Potential, Responsibly

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