Lumen is committed to addressing issues with call completion to rural areas.

For assistance with rural call completion issues, please contact Lumen via email at rcc@lumen.com or call us at 1‑877‑453‑8353. At the voice prompt, please select the following options: 1 for service issue; 2 for service issues; 2 for National voice services; 3 for other voice services.

Please be prepared to provide the below information:

• Both to and from telephone numbers
• Time and date of the call that experienced the issue
• A brief description of the issue
• A description of any testing already completed