Build, optimise and support your IT infrastructure with a team of certified experts.
Boost operations with expertise and automation
Lumen® Advanced Managed Services (AMS) provide the flexibility and control to customise your IT and cloud workloads. Using automation tools and industry best practices, senior-level experts deliver service that helps meet your business’s size, budget and goals over time.
Benefits
Pricing
* Only if Flex Role not available
Features and Specifications
- Advises client on risks associated with ageing infrastructure
- Leads detailed working sessions with client and account team to define new IT initiatives
- Assists in the administration, tracking and reporting of software available per underlying services ordered such as Lumen® Edge Private Cloud and Lumen Public Cloud
- Provides tailored dashboard reporting
- Provide service assurance and unified operational visibility across all of Lumen’s solutions
- Proactively review and package telemetry from Lumen solutions.
- Make proactive performance recommendations
- Provide event and escalation management for planned and unplanned network service interruptions
- Perform ongoing network hardening and diversity review
- Provides reports on SLA adherence
- Documents escalation path and serves as an escalation point 24/7
- Leads change management documentation and scheduling
- Oversees code patches and software version updates
- Oversees break/fix replacements
- Reports on resource use for the client
- Assesses application and infrastructure designs
- Maps client’s business and architectural needs to identify gaps if present
- Designs infrastructure and network topology
- Architecture and design guidance for container technologies
- Provides security consulting, advisory, and operational services across a variety of 3rd party security services
- Completes vulnerability assessments
- Advises on security design with oversight
- Supports with audit services
- Provides hands-on support for technical area selected
- Executes non-standard change requests (e.g., policy changes, app configuration, etc.)
- Tests pre- and post-deployment patches in target client IT environments
- TSE Disciplines include; Cloud, Network, Storage, Virtulazation, OS Windows, DBA, Kubernetes – K8s, and OS Unix
- Provides hands-on support for technical area selected
- Executes non-standard change requests (e.g. policy changes, app configuration, etc.)
- Tests pre- and post-deployment patches in target client IT environments
- Tailored, client specific, higher-level engineering support for Lumen managed IT environments
- Entry point for all their incidents, requests, changes and problems
- Server, Network, Software and URL redirect management
- Respond to monitoring alerts as defined by Lumen SLOs
- Command and control in the event of a Priority P1 incident
- Huddle Client representatives and Lumen engineers
- Facilitate a technical communications forum to capture live-time triage
- Point of escalation
- Understand and document outage impacts
- Manage and monitor trouble tickets from escalation to outage resolution
- Access a variety of roles without modifying service terms
- Use monthly subscription hours for architecture, engineering, or security roles
- Make requests for supported roles with fast and efficient processes in partnership with your chosen oversight role
- Azure and AWS training workshops
- Configuration and deployment of Application Lifecycle Management (ALM): creating application, script, and template boxes
- Auto-discovery of existing instances, registration, and multi-cloud deployment guidance
- Versioning and auto-updating box how-to's
- Review and guidance of deployment policy configuration with ALM
- Deep dive on cloud optimisation and analytics including billing, cost recommendations, best practices for security, availability, cost, and usage
- Deep dive on ALM including boxes, instances, lifecycle editor, updates, configuration management, and auto-discovery
- Monitoring Integration
- Planning and implementation of a single event stream – NRC
- Management and maintenance of event stream – MRC
- Network Penetration Tests—4 per Year
- Network Penetration Tests—1 Time
- Application Penetration Test—1 Time
- Disaster Recovery Services
- Trialling
- Failover
- Failback
- Log Management Advisory
- Intrusion Detect and Prevention Service Advisory
Use Cases
Resources
Contact an Advanced Managed Services Solutions Specialist
Get free expert advice on how to architect your Advanced Managed Services solution based on your workloads.
Not all products and services are available in all regions and countries; please contact a representative near you for details.
