COMMUNICATIONS SERVICES

Seamless interactions. Exceptional experiences.

Give your teams the collaboration tools to deliver standout customer experiences—virtually anytime, anywhere, on any device.

Explore products Contact us

COMMUNICATIONS SERVICES

Seamless interactions. Exceptional experiences.

Give your teams the collaboration tools to deliver standout customer experiences—virtually anytime, anywhere, on any device.

Simplify collaboration. Amplify results.

Lumen Communications Services empower modern enterprises to connect distributed teams and customers with secure, cloud-enabled voice and collaboration tools—optimized for AI, compliance and cost-efficiency. Backed by the secure Lumen Network, our services provide a future-ready foundation for highly scalable enterprise communications.

Simplify collaboration. Amplify results.

Lumen Communications Services empower modern enterprises to connect distributed teams and customers with secure, cloud-enabled voice and collaboration tools—optimized for AI, compliance and cost-efficiency. Backed by the secure Lumen Network, our services provide a future-ready foundation for highly scalable enterprise communications.

A business professional with red hair and glasses on a video call sitting at a desk with a laptop and notebook.

31%

lower annual cost for Lumen UC&C customers compared with their previous environments¹

31%

lower annual cost for Lumen UC&C customers compared with their previous environments¹

70%

of businesses using cloud voice say they now can more cost-effectively support new IT initiatives²

70%

of businesses using cloud voice say they now can more cost-effectively support new IT initiatives²

82%

surveyed saw a significant impact in time savings among IT staff²

82%

surveyed saw a significant impact in time savings among IT staff²

Explore our communications services

From cloud upgrades to call centers, we can help you streamline communications, boost productivity and maximize ROI.

Lumen® Cloud Voice

Enhance your customer experience with a fully managed, cloud-based voice and collaboration solution.

Larry

Lumen® Cloud Voice

Enhance your customer experience with a fully managed, cloud-based voice and collaboration solution.

Lumen® Cloud Voice

Enhance your customer experience with a fully managed, cloud-based voice and collaboration solution.

Lumen® Specialty Lines

Upgrade phone lines for alarms, elevators and other safety systems with an all-inclusive replacement system for POTS lines.

Larry

Lumen® Specialty Lines

Upgrade phone lines for alarms, elevators and other safety systems with an all-inclusive replacement system for POTS lines.

Lumen® Specialty Lines

Upgrade phone lines for alarms, elevators and other safety systems with an all-inclusive replacement system for POTS lines.

Hide

Lumen® Voice Complete®

Simplify communications and maximize workforce productivity with cloud-ready integrated voice and SIP trunking solutions.

Larry

Lumen® Voice Complete®

Simplify communications and maximize workforce productivity with cloud-ready integrated voice and SIP trunking solutions.

Lumen® Voice Complete®

Simplify communications and maximize workforce productivity with cloud-ready integrated voice and SIP trunking solutions.

Lumen® Next Generation 9-1-1

Take command of emergency call services with a high-performance platform designed for next-level, mission-critical public safety continuity.

Larry

Lumen® Next Generation 9-1-1

Take command of emergency call services with a high-performance platform designed for next-level, mission-critical public safety continuity.

Lumen® Next Generation 9-1-1

Take command of emergency call services with a high-performance platform designed for next-level, mission-critical public safety continuity.

Hide

Lumen® Solutions for Microsoft Teams

Communicate and collaborate without boundaries with a single, managed UC&C solution for your business.

Larry

Lumen® Solutions for Microsoft Teams

Communicate and collaborate without boundaries with a single, managed UC&C solution for your business.

Lumen® Solutions for Microsoft Teams

Communicate and collaborate without boundaries with a single, managed UC&C solution for your business.

Lumen® Solutions for Zoom

Easily engage customers, partners and employees with a secure, video-first solution.

Larry

Lumen® Solutions for Zoom

Easily engage customers, partners and employees with a secure, video-first solution.

Lumen® Solutions for Zoom

Easily engage customers, partners and employees with a secure, video-first solution.

Lumen® Solutions for Webex

Streamline operations using a single communications solution that scales easily with simplified, enterprise-wide administration.

Larry

Lumen® Solutions for Webex

Streamline operations using a single communications solution that scales easily with simplified, enterprise-wide administration.

Lumen® Solutions for Webex

Streamline operations using a single communications solution that scales easily with simplified, enterprise-wide administration.

Hide

na

Lumen® Contact Center Solutions

Larry

Lumen® Contact Center Solutions

Lumen® Contact Center Solutions

Lumen® Solutions for Contact Center – Genesys Cloud

Activate a powerful cloud contact center that unifies customer and agent interactions across channels and delivers a dynamic, personalized digital experience with real-time engagement. 

Larry

Lumen® Solutions for Contact Center – Genesys Cloud

Activate a powerful cloud contact center that unifies customer and agent interactions across channels and delivers a dynamic, personalized digital experience with real-time engagement. 

Lumen® Solutions for Contact Center – Genesys Cloud

Activate a powerful cloud contact center that unifies customer and agent interactions across channels and delivers a dynamic, personalized digital experience with real-time engagement. 

Lumen® Solutions for Contact Center – Talkdesk

Empower a dynamic digital experience with a contact center solution using advanced AI capabilities and effective management through scalable technology.

Larry

Lumen® Solutions for Contact Center – Talkdesk

Empower a dynamic digital experience with a contact center solution using advanced AI capabilities and effective management through scalable technology.

Lumen® Solutions for Contact Center – Talkdesk

Empower a dynamic digital experience with a contact center solution using advanced AI capabilities and effective management through scalable technology.

Lumen Network Services and Applications

Get 5-star CX with Lumen cloud-based software, IVR, high-clarity calls, omnichannel routing, queue, recording and analytics.

Larry

Lumen Network Services and Applications

Get 5-star CX with Lumen cloud-based software, IVR, high-clarity calls, omnichannel routing, queue, recording and analytics.

Lumen Network Services and Applications

Get 5-star CX with Lumen cloud-based software, IVR, high-clarity calls, omnichannel routing, queue, recording and analytics.

Hide

Need help deciding which communications solutions are right for you? Contact an expert to schedule a consultation.

Contact an expert

Need help deciding which communications solutions are right for you? Contact an expert to schedule a consultation.

Communications resources

Enhance your understanding of how modern communication platforms powered by cloud and enabled by AI support growth and innovation.

Smiling professional wearing a headset and engaging in a conversation while looking at a laptop.

Reshaping communications for AI-driven enterprises

Learn how Lumen® Cloud Voice can help you overcome the challenges of legacy systems and support AI growth across your enterprise.

Read blog

Reshaping communications for AI-driven enterprises

Learn how Lumen® Cloud Voice can help you overcome the challenges of legacy systems and support AI growth across your enterprise.

Four colleagues collaborate around a table in an office setting with a whiteboard in the background.

Partner for cloud voice migration success

IDC shares how cloud-enabled communications can boost productivity, resiliency and business outcomes when done right.

Read report

Partner for cloud voice migration success

IDC shares how cloud-enabled communications can boost productivity, resiliency and business outcomes when done right.

A person wearing a headset and glasses smiles while looking at a computer screen.

Generate more value from your collaboration tools

Lumen customers report improving teamwork and communications while substantially reducing operational costs.

Read report

Generate more value from your collaboration tools

Lumen customers report improving teamwork and communications while substantially reducing operational costs.

Connections at the speed of AI

AI moves fast, and so do we. The Lumen Network delivers high-performance, low-latency connections where AI demands.

Connections at the speed of AI

AI moves fast, and so do we. The Lumen Network delivers high-performance, low-latency connections where AI demands.

Operate the #1

peered global network³ 

Operate the #1

peered global network³ 

130B

voice minutes handled annually

130B

voice minutes handled annually

~340,000

global fiber route miles and ~163,000 on-net fiber buildings

~340,000

global fiber route miles and ~163,000 on-net fiber buildings

60%

more capacity vs. legacy fiber and 25% lower optical loss across U.S. intercity fiber network⁴

60%

more capacity vs. legacy fiber and 25% lower optical loss across U.S. intercity fiber network⁴

Customer stories

The logo for Donor Network West features a green curved element above the organization’s name in blue capital letters. Underneath in small blue italics is the tagline, “Heal a life through organ and tissue donation.”

“Donor Network West needed highly resilient voice and data services to help us in fulfilling our mission of saving and healing lives through organ and tissue transplantation. Reliable Lumen services have provided us with the tools we need."

— Dr. Janice Whaley, President & CEO

Donor Network West

Read story

“Donor Network West needed highly resilient voice and data services to help us in fulfilling our mission of saving and healing lives through organ and tissue transplantation. Reliable Lumen services have provided us with the tools we need."

— Dr. Janice Whaley, President & CEO

Donor Network West

Cure Auto Insurance logo with the word CURE in bold, blue uppercase letters with the words AUTO INSURANCE in smaller all caps underneath. To the right of the text is a solid blue circle with the stylized silhouette of a car.

“Within six weeks, the system was up and running, which is something I’m very thankful for. Lumen Solutions for Contact Center – Genesys Cloud is easily customizable, and we can turn around updates very quickly. That really impressed me.”

— Doug Benalan, CIO

CURE Auto Insurance

Read story

“Within six weeks, the system was up and running, which is something I’m very thankful for. Lumen Solutions for Contact Center – Genesys Cloud is easily customizable, and we can turn around updates very quickly. That really impressed me.”

— Doug Benalan, CIO

CURE Auto Insurance

Rew Materials company logo with red, white and blue concentric circles and the company name on a blue banner.

“Lumen is a great partner because they help us help our customers. Our relationship is built upon trust, reliability and mutual respect."

— Todd Thielbar, IT Director

Rew Materials

 

Current Lumen customer compensated for their endorsement.

Read story

“Lumen is a great partner because they help us help our customers. Our relationship is built upon trust, reliability and mutual respect."

— Todd Thielbar, IT Director

Rew Materials

 

Current Lumen customer compensated for their endorsement.

Questions? Let’s talk.

Contact our team to get the assistance and answers you’re looking for.

Questions? Let’s talk.

Contact our team to get the assistance and answers you’re looking for.

Start chat

Salesperson

Request a
Sales callback

Request a
Sales callback

Request a
Sales callback

Phone ringing

Call Sales
800‑871‑9244

Call Sales
800‑871‑9244

Call Sales
800‑871‑9244

¹IDC, The Business Value of Lumen Cloud-Based UC&C and Voice Solutions, March 2024.

²IDC, InfoBrief: Migrating Voice to the Cloud, Document #US53413825, May 2025. 

³The Center for Applied Internet Data Analysis (CAIDA), AS Rank, January 2025.

⁴~25% less fiber optic loss per km; less loss translates to less frequent need for fiber optic signal regeneration, decreasing equipment costs; figure is based on a comparison to vintage 2000 fiber (decrease from .22 db/km loss to.17 db/km). 

Contact an expert 

Please complete the form below and one of our specialists will contact you within one business day.