COLLABORATION

MODERN VOICE AND VIDEO FOR MAXIMUM PRODUCTIVITY

Say hello to agile, all-in-one communications (1:09)

COLLABORATION

MODERN VOICE AND VIDEO FOR MAXIMUM PRODUCTIVITY

Say hello to agile, all-in-one communications (1:09)

COLLABORATION

MODERN VOICE AND VIDEO FOR MAXIMUM PRODUCTIVITY

Say hello to agile, all-in-one communications (1:09)

COLLABORATION

MODERN VOICE AND VIDEO FOR MAXIMUM PRODUCTIVITY

Say hello to agile, all-in-one communications (1:09)

COLLABORATION

MODERN VOICE AND VIDEO FOR MAXIMUM PRODUCTIVITY

Say hello to agile, all-in-one communications (1:09)

Drive productivity, innovation and engagement with reliable and easy-to-use voice, video and contact center solutions that keep your team in sync and customers connected, regardless of location or device.

Say hello to easy-to-use and efficient collaboration tools

The modern communications landscape is fractured, but with the right partner you can unify and simplify your setup—streamlining networks and the way you use services to help improve customer experiences and reduce your total cost of ownership.

of IT professionals have already or plan to consolidate under a single provider by 2022

OpEx reduction when enterprises choose a single UC&C provider

revenue increase realized by Lumen customers after implementing CX initiatives

Nemertes, 2020 Customer and Employee Experience Study, April 2020.

A modern architecture for business communication

Global calling and collaboration

Remote workers

Office workers

Mobile workers

State and federal agencies

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Contact centers

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Boosting operational and staff efficiencies

A new IDC report finds Lumen Voice and UC&C solutions customers could realize business value worth an annual average of $3.4M per organization over five years through a combination of cost, staff and operational efficiencies.

497% five-year projected ROI

62% reduced total cost of operations

44% faster time to market

92% reduction in unplanned downtime

VIEW INFOGRAPHIC

IDC: The business value of enterprise comms with Lumen® Voice and UC&C

Discover how Lumen integrated communications and collaboration solutions can help customers maximize productivity, revenue and uptime for a projected 7-month payback on investment¹.

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¹IDC Business Value White Paper, sponsored by Lumen Technologies, April 2021.

Businessperson reading IDC report on a tablet

Connect to a new way of working

AI and CRM

Take customer interactions and experiences to the next level with AI-embedded virtual assistants that integrate with CRM data and self-service knowledge bases to give customers exactly what they want, when they want it.

Cloud-based ops

Keep your teams and business connected anytime, virtually anywhere, with a single solution for HD video, audio, conferencing, and file sharing in the cloud.

Keep the conversations flowing

From legacy transitions to remote workers, our comprehensive portfolio has everything you need to connect, collaborate and create amazing experiences.

Next-Generation Voice
Unified Communications
Contact Center
Calling Services

Next-Generation Voice

Modernize how your business communicates and competes on a high-reliability, global IP network.

Hosted Collaboration Solutions
Fully-managed and unified cloud communications.

Next-Generation SIP Voice
Long-distance, international and toll-free services.

SIP Trunk with Voice Complete
Global communications without TDM replacement.

NEXT-GENERATION VOICE

Unified Communications

Enable efficient, integrated collaboration with our future-ready voice, video and web solutions.

Conferencing
Audio and visual meetings and managed events.

Unified Communications and Collaboration
Secure and reliable voice, video and web tools.

Contact Center

Keep your business agile and competitive with a comprehensive, dynamic contact center platform.

Cloud Contact Center
Interactive Voice Response (IVR) and Interaction Routing.

Contact Center and UC&C Consulting
An expert partner for transformation and support.

Network Services & Applications
IVR, queuing, recording, storage, analytics and clarity tools.

CONTACT CENTER