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Answering calls

You can use Receptionist Console to answer an incoming call. Receptionist Console integrates with your desk phone, but it isn’t a softphone (a phone on your computer), so you’ll need to use your desk phone to talk with a caller. You can also transfer an incoming call to voicemail, forward calls to another number, or turn on Do Not Disturb if you're not able to take calls.

To answer calls:

  1. To answer a call, from the Call Console pane, click ANS, then to speak with the caller, use your phone’s handset, headset, or speakerphone.

Note: You can also answer a call directly from your phone’s handset, headset, on speakerphone.

call console answer call.
  1. When you’re done with the call, hang up the phone or click END in Receptionist Console.

Note: If you don’t want to answer an incoming call, click END. The caller hears a dial tone until your voicemail answers or the call forwards to another phone number (if you’ve set your phone to forward unanswered calls).