Lumen help
You can change the holiday or select a different DED/SWI termination number for your existing day-of-year routing plan using Control Center.
You can change the termination number, NPA/NXX, state, or LATA for the geographic plans you've created using Control Center.
If you no longer need a trunk group on a route plan for a SIP trunk service, you can remove the trunk group using Control Center.
You can change the start and stop days, the termination number, or time zone for all of your existing call routing plans using Control Center.
Using Control Center, you can update the percent allocation for trunk groups on a percent allocation route plan for a Lumen SIP trunk service.
You can check the status of the bulk termination edits you or someone on your team made using Control Center.
You can use the toll-free call plan template to modify the rules and/or features of a call plan for 1 to 1,000 switched or dedicated toll free numbers; submit your request directly in Control Center.
You can change the start, stop, and termination number of the time-of-day plans you've created using Control Center.
You can change the percentage of calls that are being routed to different locations for a Lumen toll-free number using Control Center.
You can update an alternate call plan so you can change the location your inbound calls are routed to at a moments notice using Control Center.
You can check the status of any toll-free number you reserve with Lumun using Control Center.
You can update phone numbers for a Lumen SIP trunk service using Control Center.
You can update a group call plan that you've created. Group call plans let you change the routing plan for multiple toll-free numbers at once using Control Center.
You can make changes to many phone numbers on your SIP Trunk service at one time in Control Center.
You can ensure callers terminate with a DID/ANI ring-to number and have the opportunity to speak with someone with the direct-trunk-overflow feature in Control Center.
If you no longer need an announcement associated with a Lumen 1+ Switched and Toll Free service, you can delete it from Control Center.
You can upload a recording to create an announcement played when someone dials a toll-free number on a Lumen 1+ Switched and Toll Free service.
You can update announcements associated with a Lumen 1+ Switched and Toll Free service using Control Center. You can change the description for the announcement or upload a new recording.
You can create DNIS information for a toll-free number using Control Center. DNIS lets you create a label to know which phone number your customer dialed to reach you. It's useful when you have multiple toll-free numbers.
You can update the dialed number identification service (DNIS) using Control Center. This feature is helpful if you have multiple toll-free numbers.