Lumen help
You can turn Call Forwarding Always on and off; turn the feature on to make all your incoming calls go to another phone number that you specify.
Learn how to sign in to Receptionist Console after the first time you access the application.
Learn how to identify the status of your current calls from the Receptionist Console Call Console pane.
Learn how to save your Receptionist Console workspace automatically when you sign out.
Learn how to view and use your Receptionist Console call history lists to see calls you missed, received, and placed. You can also use your call history to make calls.
Learn how to transfer a caller to voicemail from Receptionist Console.
Learn how to use the quick search feature from many of the directories in Receptionist Console.
You can turn on Do Not Disturb (DND) using Receptionist Console when you're not available to take calls; all incoming calls will automatically go to your voicemail. When you're ready to receive calls again, you can turn Do Not Disturb off again.
Learn how to sign out of Receptionist Console.
Learn how to transfer a call without announcing the caller using Receptionist Console.
Learn how to search for a contact in Receptionist Console.
After you've created a speed dial code for a contact, learn how to speed dial the contact using Receptionist Console.
Learn to view and use your enterprise directory in Receptionist Console. The enterprise directory contains all of the users from your organization.
Learn how to access Lumen Receptionist Console the first time you sign in.
If you no longer need a contact in your speed dial directory, learn how to delete it in Lumen Receptionist Console.
Learn how to add a contact to your speed dial directory in Lumen Receptionist Console.
If you no longer need a contact in your personal directory, learn how to delete it in Lumen Receptionist Console.
Learn how to make calls using Lumen Receptionist Console. You can dial a number manually, redial a phone number, dial from a call history lists, or click-to-dial from a directory.
Explore the Lumen Receptionist Console workspace. Learn about the Call Console, Contacts, and Logo panes.
Learn how to add contacts to monitor and view their status in Lumen Receptionist Console.