Lumen help
Learn how to prepare for Lumen to install your VoIP service, including local and technical contacts and porting phone numbers.
Learn how to set up your VoIP equipment—whether you're working in or out of the office. Get step-by-step instructions for using your phones, learn how to use analog termination adapters (ATAs), and how to connect analog equipment to your VoIP service.
As an agent or supervisor, you can use Contact Center Supervisor Client or Contact Center Agent Client to handle calls and automatic call distribution, and to monitor and report on queue activity.
Learn how to integrate Cisco Webex with your Lumen Hosted VoIP service.
Explore different options for how to connect your VoIP phones and computers as you set up your new VoIP service.
Learn how to use VoIP service over a non-Lumen ISP, known as an alternate carrier or over the top.
Learn how to access reporting for your VoIP service. The VoIP portal contains reporting and you can find additional reporting in Control Center. Learn more about what's available where.
Learn how to put a contact on hold and resume the call again from the Lumen Contact Center Client.
Learn how to delete a contact from the speed dial directory in the Lumen Contact Center Client.
Learn how to search for a contact from the Lumen Contact Center Client.
Learn how to join (and unjoin) a queue using Lumen Contact Center Client. When you join a queue you can see call activity.
Learn how to select the queues you want to monitor using the Lumen Contact Center Supervisor Client dashboard.
Learn how to select queues to view (and not view) in the Queued Calls pane in the Lumen Contact Center Client.
Learn how to select the supervisors in your queues to monitor in the Lumen Contact Center Client. After you've selected the supervisors you want to monitor, you can easily view their phone status to see if they're available to talk.
Learn about the Lumen Contact Center Agent Client features and how to access reports.
Learn how to use the Lumen Contact Center Agent Client to make an emergency call to a supervisor.
Learn how to monitor active calls waiting in a queue using the Lumen Contact Center Client.
If you want to keep the same screen view for the next time you sign in to the Lumen Contact Center Client, you can add the setting to the Client.
Learn how to make a call from the Lumen Contact Center Client. You can place the call in the client, but you'll use your desk phone (handset, speaker phone, or headset) to talk with a contact.
Learn how to delete a contact from your personal directory in the Lumen Contact Center Client.