In global private medical insurance, there's no margin for downtime. Members, agents and operations teams expect continuous access to care, claims and concierge service—across languages, time zones and highly regulated markets. At VUMI Group, a 35-year international private medical insurer serving members across global markets, every hour of operation is powered by a shared expectation: security must scale seamlessly as member needs and global complexity grow.
With members, brokers, agents, partners and internal teams operating simultaneously across multiple regions, VUMI relies on a security foundation built for always‑on, regulated, global insurance operations. By partnering with Lumen, VUMI has transformed its security model into a continuous, identity‑first capability—one that protects member data, supports global teams and provides the operational confidence required for the next decade of growth.
Where global scale meets security precision
VUMI Group is built for a business that can't slow down. From multilingual member services and claims to broker enablement and partner operations, the business runs where downtime is visible—and costly.
Before moving to a continuous, identity-first security posture, VUMI relied on a managed services arrangement that served the business well for a season but wasn't engineered for the operational rhythm of always-on, international insurance operations. Coverage didn't scale with global demand. Identity strategy was evolving faster than the support model could match. And meeting healthcare and insurance compliance expectations across markets required workarounds.
A security model designed for always‑on member care
Lumen® Managed Detection and Response and Lumen® Managed Security Services give VUMI the ability to operate with continuous protection—backed by senior analyst depth, identity‑first access controls and policy management aligned to regulated healthcare and insurance markets. Whether protecting member data at peak hours, supporting brokers across regions or hardening identity across a growing partner footprint, VUMI can align security capability to the moment.
From a CIO perspective, that continuity fundamentally changes how leadership plans and prioritizes.
"We do not get to choose which hours are critical, because every hour is critical for someone in our member base," Valverde said. "That reality has to be reflected in the security model, not just the service model."
That always‑on posture is especially critical in a multi‑region business, where members, agents, brokers and partners operate concurrently—each with different regulatory expectations and trust requirements.
Identity at the center of continuous protection
For an insurer protecting member data across global markets, identity is the front door. VUMI's move to Lumen® Managed Security Services prioritized Microsoft‑native identity controls—giving the business sharper visibility into who is accessing what, from where and under what conditions.
While not every threat starts with credentials, identity is where most are stopped. With Lumen, VUMI can detect and respond to identity‑based risk continuously—without expanding internal headcount and without compromising the experience members, brokers and agents expect.
For VUMI, identity protection isn't a feature layered on top of the security model. It's the foundation the rest of the model is built around—and the reason continuous detection and response can deliver on its promise.
Invisible protection, visible confidence
While VUMI Group is known to members for its concierge‑grade VIP plans and global reach, its ability to deliver at scale depends on a security foundation built for precision.
VUMI's leadership has invested deeply in the infrastructure most members will never see—continuous monitoring, identity‑first access, healthcare‑aligned policy management and 24/7 expert coverage. Those are the things that make global, regulated insurance operations possible.
That foundation allows VUMI to operate not just as a global insurer, but as a trusted protector of member data—one that removes operational uncertainty, so members and brokers can stay focused on care, coverage and service.
Member experience at the core
For VUMI, security performance directly shapes the member experience. Members may not see the underlying controls—but they will feel whether their data is protected, their access is reliable, and their service is continuous.
That continuity also reshaped how leadership spends its time.
"Now my attention is on strategy, on architecture, on where the program needs to be in twelve and twenty‑four months," Valverde said.
From a team perspective, the shift to a continuous model means fewer fire drills and more high‑leverage work. Coverage is engineered, not improvised. Reporting is ready before regulators or reinsurers ask. And the internal team is freed to focus on what only VUMI can do.
Future‑ready security for what’s next
As global insurance, regulatory expectations and identity‑driven threats continue to evolve, VUMI is positioned to grow without rebuilding its foundation.
"This kind of move is structural, not transactional, and the sooner you treat it that way, the better the outcome will be," Valverde said.
Together, Lumen® Managed Detection and Response and Lumen® Managed Security Services give VUMI an end‑to‑end security strategy engineered for the next decade of global private medical insurance. It's protection designed to stay out of view—while keeping members, agents and operations moving with confidence.
At VUMI Group, members count on continuous care. With Lumen, the security model is built to keep that promise—every hour, in every market, around the clock.
To learn more about VUMI’s transformation, read the full customer success story.
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