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South Dakota

Upgrading statewide public safety with next-generation 9-1-1 IT services

Better Execution. More effective


South Dakota needed to modernize its 9-1-1 system to support its residents and visitors. Lumen provided cloud-network connectivity and hosted call handling applications to streamline its emergency management infrastructure.

Man working on desktop computer

Boosting Connectivity to increase efficiency and performance

On-premise computer providing wireless security to edge devices
Compute devices connected to a cloud-network
Two people communicate wirelessly on their computers

What works for South Dakota

NG9-1-1 Services

Lumen® NG9-1-1 Services

A high-performance platform designed for modern public safety continuity


Intrado Call Handling Software

E9-1-1 configured to hosted call handling applications to support CPE



Locations connected and data kept moving with a high performing network 


Lumen® Security Solutions

An integrated security platform for proactive responses to cyberattacks 

The Great Seal of the State of South Dakota

Every state is working on the implementation of NG9-1-1. I’m proud of the platform we built and hope our experience can benefit other states.”


- Maria King

South Dakota State 911 Coordinator

Woman uses a headset to do her work

About South Dakota

South Dakota has nearly a million residents and millions of visitors per year. Its 28 public safety answering points must accept calls and dispatch first responders across a large state with varying terrain.

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