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Lumen Technologies, Inc. Transparency Report

Lumen Technologies, Inc., a global company dedicated to furthering human progress through technology, including telecommunications and internet services, publishes our Transparency Reports semi-annually to share data to show how various actions of governments and corporations can affect the privacy and security of our customers’ personal information.


Lumen’s Transparency Reports disclose the number and category of legal demands for customer information made by federal, state and local governments in the United States, including requests made by National Security agencies and requests for information made under the Foreign Intelligence Surveillance Act (FISA). Because we receive so few FISA and National Security demands, these two categories are combined in our Transparency Reports and we will provide this information in bands of 0-249, consistent with federal law.


Lumen is legally obligated to respond to lawful requests for customer information by government agencies, but we are also committed to protecting our customer’s privacy. Lumen carefully reviews every demand for customer data before providing that information to the government. We make sure the demand is appropriately limited to the government’s need and make sure our response is narrowly tailored to meet this need.


Lumen makes Transparency Report data available to the public to open a dialogue about government demands for customer information and surveillance programmes. The goal of our Transparency Report is to demonstrate to interested parties that Lumen is committed to safeguarding our customers’ privacy to the best of our ability while also meeting the legitimate legal needs of government and National Security.

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