SUSTAINABILITY

Advance technology to improve humanity

We align our community programs with our business goals to commit to sustainable growth and create a positive impact.

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SUSTAINABILITY

Advance technology to improve humanity

We align our community programs with our business goals to commit to sustainable growth and create a positive impact.

Progressing sustainability goals to create lasting value

Progressing sustainability goals to create lasting value

~4,000

nonprofits supported via Lumen Cares Portal1

~4,000

nonprofits supported via Lumen Cares Portal1

A‑

score obtained on 2023 CDP response1

A‑

score obtained on 2023 CDP response1

ISO 27000/27701

certification achieved for information security and privacy1

ISO 27000/27701

certification achieved for information security and privacy1

Focus areas

Worker in a hard hat and yellow safety vest smiles and talks on phone in front of a commercial solar panel

Environment

We are committed to ensuring that our environmental compliance and sustainability efforts support our business, employees, customers and shareholders.

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Environment

We are committed to ensuring that our environmental compliance and sustainability efforts support our business, employees, customers and shareholders.

Worker in a blue shirt with a nametag and box of clothes in their hand stands near a clothes rack in a store

Social 

We are committed to improving the communities where we live and work by empowering employees to do good for others.

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Social 

We are committed to improving the communities where we live and work by empowering employees to do good for others.

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Governance

We are committed to upholding the highest standards of honesty, integrity and excellence in our corporate governance.

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Governance

We are committed to upholding the highest standards of honesty, integrity and excellence in our corporate governance.

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Trust center

We value the trust you place in us to manage and secure your information with our open‑door approach to privacy, security and transparency.

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Trust center

We value the trust you place in us to manage and secure your information with our open‑door approach to privacy, security and transparency.

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Political contributions

We strive for state, federal and other policy outcomes that protect the interests of our customers, our company and the communities we serve. 

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Political contributions

We strive for state, federal and other policy outcomes that protect the interests of our customers, our company and the communities we serve. 

Contact us

Customer Advocacy & Support

For customers who contacted Customer Service but require additional support.

Customer Advocacy Team

Customer Advocacy & Support

For customers who contacted Customer Service but require additional support.

Customer Advocacy Team

Investor Relations

For institutional investors and bondholders. 

Investor Relations Team:

  

Investor Relations

For institutional investors and bondholders. 

Investor Relations Team:

  

Resources

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HEATMAP

Materiality Study Heatmap

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HEATMAP

Materiality Study Heatmap

1Lumen 2023 ESG Report, Unleashing the World’s Digital Potential, Responsibly