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Billing questions

Billing questions

Billing questions

Can’t find an answer in Lumen Connect? Please complete the form below and one of our sales specialists will contact you within two business days.

Lumen Connect

To view and pay invoices, configure services and more, please sign in.  

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Lumen Connect

To view and pay invoices, configure services and more, please sign in.  

Enterprise & Wholesale

For activations, billing or repair inquiries in Singapore call: 800 101 3231

Enterprise & Wholesale

For activations, billing or repair inquiries in Singapore call: 800 101 3231

North America

For support information please reference the Lumen customer handbook

Legacy CenturyLink

8‑digit (LATIS) billing account numbers

800‑860‑1020 or care.inquiry@lumen.com


9‑digit (Ensemble) billing account numbers

800‑786‑6272


13‑ to 15‑digit (CRIS) billing account numbers

800‑777‑9594


National Wholesale accounts

888‑496‑7447

Legacy CenturyLink

8‑digit (LATIS) billing account numbers

800‑860‑1020 or care.inquiry@lumen.com


9‑digit (Ensemble) billing account numbers

800‑786‑6272


13‑ to 15‑digit (CRIS) billing account numbers

800‑777‑9594


National Wholesale accounts

888‑496‑7447

Legacy Level 3

877‑453‑8353 option 2, then 1

Legacy Level 3

877‑453‑8353 option 2, then 1