Repair and Technical Support
Enterprise and Wholesale Repair and Technical Support
National Services (24/7):
877‑453‑8353 or 303‑260‑4905, option 1
For an open ticket: option 1, then 1
Local ILEC Services:
AZ, CO, ID, IA, MN, MT, NE, NM, ND, OR, SD, UT, WA, WY
Electrical/Optical/DWDM:
888‑678‑8080 option 1, then 2
Local Ethernet/ATM/Frame Relay:
800‑229‑6751 option 1, then 1, then 2
Local ILEC Services:
Edge Services
Control Centre
Your digital hub to view and pay invoices, manage orders and repairs, customise services and more.
Check status of an existing repair or order without signing in. For all else, sign in above.
Enterprise and Wholesale
For activations, invoicing or repair enquiries in North America call:
- North America
- Asia Pacific
North America Enterprise and Wholesale Repair
For support information please reference the Lumen customer handbook
CenturyLink Residential and Small Business Repair (Including Fibre)
AZ, CO, ID, IA, MN, MT, NE, NM, ND, OR, SD, UT, WA, WY
800‑244‑1111 (internet and TV repair)
800‑954‑1211 (phone repair)
All other states
Quantum Fiber
Residential and small business repair:
800‑250‑6306 7 a.m.‑11 p.m. (CST)
Edge Services
SD‑WAN, SASE and Managed Enterprise with Cisco Meraki
877‑453‑8353 option 1, then 2, then 4, then 2
Field Tech Services (billable remote hands)
877‑453‑8353 option 1, then 2, then 3
Network Maintenance
(change management coordinator)
CenturyLink Technology Solutions/Savvis
(formally Managed Hosting Business)
Unified Communications and Collaboration
National:
Local:
Voice Equipment (CPE)
Managed Security
877‑453‑8353 option 1, then 2, then 5, then 1
or 866‑254‑5210
Content Delivery Network (CDN)
Managed Services (formerly MES and TMNS)
Rural Call Completion
Lumen realises the importance of ensuring Rural Call Completion and is committed to addressing any issues with call completion in rural areas. For assistance with rural call completions, please contact Lumen via email at rcc@lumen.com or call us at 1‑877‑453‑8353. At the voice prompt, please select the following options: 1 for service issue; 2 for National voice services; 3 for other voice services.
Asia Pacific (APAC) Enterprise and Wholesale Repair
For support information please reference the Lumen customer handbook
Enterprise and Wholesale Repair
Australia
1 800 084 284
+61 2 9053 9615
+61 2 9070 6497
Cambodia
1 800 881 001
To connect, enter code 8889924685.
China
400 120 4545
Accessible from both fixed and mobile networks within China.
Hong Kong
800 962 486
+852 3018 6662
India
1 800 266 6320
Indonesia
001 803 0610 980 (PT Indosat)
007 803 0206 263 (PT Telkom)
Japan
Korea
007 981 4203 0980
Malaysia
1 800 817 472
New Zealand
Pakistan
00 800 01001
Phillippines
1800 1110 1861 (PLDT)
1800 8918 0101 (Globe)
Singapore
800 101 3231
+65 3157 7419
Sri Lanka
001 803 0610 980
007 803 0160 759
112 430 430 (Outside Colombo)
Taiwan
0809 090 817
Thailand
001 800 156 203 0756
Requires access to international calls.
Vietnam
1201 0288 (VTI and VNPT)
1216 50004 (Mobifone)
Not all products and services are available in all regions and countries; please contact a representative near you for details.
