CenturyLink Contract Number: DMS‑17/18‑004A
7/1/2020 – 7/1/2030
Service Category 1
Cisco IP Phone and Video Endpoint hardware that can be purchased as a one‑time charge in conjunction with any Cisco HCS, Calling or Conferencing solution.
Lumen Solutions for Cisco Unified Communications Manager Cloud for Government, or UCMC-G, is FedRAMP-certified and allows your agency to be agile, efficient and gain operational efficiencies by empowering your workforce. Since it’s a cloud-hosted solution, you gain consistency and flexibility with minimized upfront investments.
Hosted VoIP offers advanced, cloud‑based calling features over the Lumen® privately owned fiber network using the geo‑redundant BroadSoft BroadWorks platform for added business continuity and security. Lumen® Hosted VoIP scales easily and includes all upgrades and improvements at no additional cost.
Lumen® voice transition services is a Scope of Work (SOW) based functional practice that is provided across all voice platforms supported by a deep ecosystem of specialists. Some product services have transition services already built into their pricing and more complex transition services are quoted on a case by case basis.
Webex Calling with Dedicated Instance (WEBEX-DI) enables seamless migration of your calling or unified communications to the cloud, maintaining business continuity. It delivers a modern user experience and advanced features, matching or surpassing on-premises systems, with enhanced control over upgrades and integrations.
Dedicated Instance offers an easy transition from legacy PBX and on-premises Unified Communications Manager systems. It retains familiar features and user experiences, including support for Jabber and Webex App, requiring no additional training for existing users. Integration with third-party PBXs enables flexible migration schedules.
Each customer receives a private, customizable cloud environment. Open APIs allow for deep third-party integrations, supporting unique business workflows.
Customers benefit from robust Unified Communications Manager security features—such as encrypted media, secure SRST, and secure OTT registration via MRA. Physical security options like Cisco SRST ensure site connectivity during outages, while Emergency Responder and Nomadic E911 enhance employee safety.
Dedicated Instance supports all compatible voice and video endpoints, eliminating the need to replace devices during migration and maximizing the value of existing assets.
Integrated with Webex Calling for call routing, Dedicated Instance lets customers distribute users between platforms and adjust as business needs change.
Service Category 2
Lumen Cloud Connect Solutions provides you with a network as flexible and agile as the cloud, seamlessly linking your cloud environments over private and secure connections to leading cloud service providers. Delivering secure, high‑performance connections to Amazon Web Services, Microsoft Azure, Google Cloud, IBM Cloud, Oracle Cloud Infrastructure and many other leading public and private clouds
A next‑generation cloud‑ready solution that incorporates SIP and TDM connections to the PSTN
Service Category 3
Genesys Cloud is a web‑based suite of cloud services for enterprise‑grade communications, collaboration, and customer experience management. Along with CCS as the inbound voice solution, Genesys Cloud services can replace various existing IT systems and applications (PBXs, ACDs, IVRs, and more) or can also work alongside them.
Genesys Cloud incorporates a call center functionality that handles every aspect of customer interaction, including speech‑enabled Interactive Voice Response (IVR); Automatic Call Distribution (ACD); skills‑based queuing and routing of interactions; recording and archival of all interaction types; real‑time monitoring and supervision; insightful data analytics; and much more. Genesys Cloud includes:
Service Category 4
Many flexible options for Lumen® Toll‑Free and Long Distance service as part of our overall portfolio
Lumen® DIA Networking is a state‑of‑the‑art global infrastructure that offers voice, video, and data services for today’s most demanding customers. It is based on a converged services platform that allows customers to build comprehensive network solutions using advanced implementations of internet protocol (IP) and multi‑protocol label switching (MPLS) technologies. Lumen DIA Networking delivers economical, flexible, and feature‑rich options that are scalable and designed to offer a consistent customer experience on a global basis.
Comprehensive offerings for Lumen® Managed Enterprise help DMS and its agencies reduce their overall cost of voice and data integration, network operations and security infrastructure. A well‑planned service management strategy can liberate IT departments to develop applications and implement strategies that take full advantage of optimized, next‑generation IT services. Thus, this framework frees customers to grow and change and allows for lower, more predictable costs than in‑house approaches.
List of Lumen labor and professional services for additional labor options for complex engagements
Notify delivers a robust, multi-channel communications solution that gives you the power to easily deliver notifications to large or small groups of people by voice, email, text message or fax. Notify makes it fast, easy and cost effective to send messages that enable you to connect with your customers.
As a hosted solution, this Lumen service is highly scalable, enabling rapid delivery of priority messages. In fact, it has the capacity to support millions of multi-channel communications
Lumen Specialty Lines service provides an efficient, modern replacement for products which are either nearing end of life or cost prohibitive to manage and maintain. This fully managed and monitored service will support traditional phone lines which provide connectivity to alarms, elevators, point of sale devices and security gates. Lumen also provides all CPE equipment and installation, including LTE router, ATA and UPS, as well as backup cellular connectivity for “always on” visibility. The Lumen Specialty Lines service can replace POTS lines and provides a flexible alternative to current offers which could be nearing end of life or have maintenance and upgrade needs that will become cost prohibitive.