STATE OF FLORIDA DMS -
LUMEN SOLUTIONS

Cisco IP Phone and Video Endpoint hardware that can be purchased as a one-time charge in conjunction with any Cisco HCS, Calling or Conferencing solution.

• Customer can choose from a catalog of Cisco approved hardware to work in conjunction with the associated Cisco Cloud platform
• Catalog includes maintenance that should be purchased with the hardware
• Pricing is "Not to Exceed" the catalog
• A Lumen Engineer or Specialist will help with proper device selections based on end user requirements and system design

• Feature-rich Polycom IP handsets
• Simple portal for management and common feature set for end users
• Failover and recovery mode rollover/rollback options
• Flexible service allowing you to pay only for features per user type
• Scale from a few users to over 10,000 per location
• Delivered via MFN2 or optional delivery over the top of any Internet
• Pricing includes PSTN connectivity

• Strengthen security with end-to-end visibility, next-generation firewall capabilities and encryption to help minimize security risk
• Optimize app performance and availability with real-time analytics visibility and control to help increase productivity and optimize cloud and app performance
• Increase network agility by providing on-demand scalability to make changes in near real-time to quickly meet evolving business needs
• SD-WAN is network agnostic and allows the integration of multiple transports.  Intelligent use of public and private transports to augment MPLS and Ethernet with budget-friendly dedicated internet, broadband and 4G/LTE access
• SD-WAN appliances sized appropriately for various site High Availability (HA), bandwidth and security needs.  Ethernet handoff for all circuits is required

Lumen® voice transition services is a Scope of Work (SOW) based functional practice that is provided across all voice platforms supported by a deep ecosystem of specialists. Some product services have transition services already built into their pricing and more complex transition services are quoted on a case by case basis.

• Ability to provide Walk-in Takeover (WITO) support for legacy systems while transitioning to new SCS services
• Develop strategic engineering designs and project plans that include integration to legacy systems to facilitate large, complex migrations that cannot experience downtime
• Provide detailed system documentation, operational guides, end user and admin training, all customized to fit the needs of the agency
• Agencies can utilize self-enablement resources for less complex or business as usual activities and escalate to additional support resources as needed
  

• Long distance provided on all services
• International Long Distance
• Toll-Free on all services
• Operator Service
• Answer and Disconnect Supervision
• Block calls to certain numbers (976, 974)
• Support of Fax and Modem calls
• Lumen will port existing 800 numbers
• Lumen has failover built into the solution and can reroute 800 numbers
• Can block 800 numbers from certain areas
• DNIS and ANI delivered
• Percentage allocation routing
• Take back and transfer on SIP trunks

Lumen® DIA Networking is a state-of-the-art global infrastructure that offers voice, video, and data services for today’s most demanding customers. It is based on a converged services platform that allows customers to build comprehensive network solutions using advanced implementations of internet protocol (IP) and multi-protocol label switching (MPLS) technologies. Lumen DIA Networking delivers economical, flexible, and feature-rich options that are scalable and designed to offer a consistent customer experience on a global basis. 

• Lumen owns, operates, or leases approximately 450,000 global route miles of fiber
• Lumen serves customers in over 60 countries
• Dual POP resiliency in major centers
• Seamless connectivity into Lumen® data centers around the globe
• Extensive Peering Arrangements
• Control Center Web-Based Customer Portal
• Complete Network Monitoring and Management through Network Management Service
• Flat Rate, Tiered or Usage Billing

Comprehensive offerings for Lumen® Managed Enterprise help DMS and its agencies reduce their overall cost of voice and data integration, network operations and security infrastructure. A well-planned service management strategy can liberate IT departments to develop applications and implement strategies that take full advantage of optimized, next-generation IT services. Thus, this framework frees customers to grow and change and allows for lower, more predictable costs than in-house approaches.

• High levels of expertise to design, install and proactively manage
• Full reporting and visibility available
• Internal IT staff can focus on more critical business needs
• Full 24/7/365 professional monitoring, troubleshooting and response
• Proactive monitoring of customer environments and alerts to incidents while responding and resolving them

Live Answer Call Center with staffing to help with overflow or emergency situations. The service can be offered as level 1-3 trained staff with the capability to include integration to customer backend databases.

• Activate tier 1 call center with agents in 72 hours
• Agents deployed statewide
• Multilingual
• Proven Agency Successes (DoH,DEM,DCF)
• Dashboard reporting
• IVR front end option

• Use for customer Scope Of Work (SOW) projects
• Services outside of baseline configurations as defined by State Contract
• Complex Call Centers
• IVR Services

Notify delivers a robust, multi-channel communications solution that gives you the power to easily deliver notifications to large or small groups of people by voice, email, text message or fax. Notify makes it fast, easy and cost effective to send messages that enable you to connect with your customers.

As a hosted solution, this Lumen service is highly scalable, enabling rapid delivery of priority messages. In fact, it has the capacity to support millions of multi-channel communications

• On-demand, hosted solution with no required capital expenditures
  
• Robust platform and services features that support voice, email, SMS and fax
• Access via a self-service portal or API integration into your systems
  
• Detailed reporting for program analysis and efficiency optimization