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Changing the two-factor authentication method for a user

As a Lumen Connect system administrator, you can change the two-factor authentication (2FA) method a user uses to sign in to Lumen Connect. Choose either authentication app or email to receive the six-digit code.

To change the two-factor authentication method for a user:

  1. Using the left menu, click Admin, then click Users.

    Lumen Connect lists the users for your organization. For each user, Lumen Connect shows whether the user is a system administrator, whether the user has two-factor authentication (2FA), the method for receiving the authentication code, when the user last signed in, and whether the user is active.
Users
  1. Search for the user by doing one of the following:

    • Scroll through the list of users. If you have more than 20 users, use the arrows at the bottom of the page to navigate between pages.

    • Start typing part of the user's first name, last name, or username in the Search field. (Lumen Connect filters the user list as you type.)
  1. When you find the user, click the link in the Username column on row for the user. (You can also click the icon (in the Actions column), then click View User Profile.)

    Lumen Connect shows profile information for the user    .
  1. Do one of the following:

    • Click I WANT TO , then click Edit Security.

    • Scroll down to the Security section, then click Edit Security.

Lumen Connect shows the security settings for the user.

  1. In the 2FA Method field, select the authentication method for the user, then click SAVE.

    Lumen Connect changes the authentication method for the user.

    • If you selected to use an authentication app, Lumen Connect prompts the user to set up two-factor authentication the next time they sign in so they can receive the six-digit code.

    • If you selected to use email, Lumen Connect emails the user a six-digit code (to the email address in their user profile) the next time they sign in.