Updating your web browser
If you're having trouble getting Lumen Connect to load quickly, your account information to show, and struggling to get the system to do what you expect it should do, your web browser could be the cause of all the frustration.
To access Lumen Connect, Lumen supports the following browsers:
- Chrome version 133 and higher (Mac and Windows)
- Firefox version 133 and higher (Mac and Windows)
- Edge version 131 and higher (Windows only)
- Safari 18.2 and higher (Mac and Windows)
To begin fixing the problem, figure out which browser you're using, and then, decide if you need to update the version you're on, change to a different type of browser, or clear the cache of your browser. Also, if you're wondering which browser you're using (including the version), it's easy to automatically check it.
If you're having problems accessing Lumen Connect, you might have more luck if you updated the browser software you're using or try a different browser.
Links to browser download pages include:
Before downloading new software to your computer, be sure you're accessing a reliable source and your files are properly backed up.
If you have the latest version of your browser, but still are experiencing problems viewing your Lumen Connect account information, you may need to clear your cache, cookies, and browsing history.
