Prepare for your hot cut

Preparing for your hot cut helps you prevent delays to your install date. This is especially important when migrating services.

• Your activation requires coordinated activation between you and Lumen. For this reason, it's important that we work together to select a good date and time when you'll be ready to work with our Lumen technician to complete your requested change.
  
  
• If you are unable to meet the date and time you have provided, please contact us as soon as possible so we can set a new date and time to activate your services.
  
  
• If we don't hear from you and/or you don't show to your scheduled activation date and time, we will start billing your services on the customer-committed date (CCD) we sent you.
  
  
• If you need to move your scheduled activation date five business days or more beyond the committed due date of your services, we will start billing you on the customer-committed date (CCD) we sent you and will work with you to activate your service on the date and time you request.
  
  
• If you're expecting a Lumen technician to visit your site, make sure to arrange access before the activation time—especially if the activation is after hours.
  
  
• Make sure you have your vendor/technician on site to help ensure a successful activation.
  
  
• Make sure you and your vendor/technician are prepared to start at the time of the activation call.
  
  
• Make sure your vendor/technician is able to do some simple troubleshooting with the Lumen technician (if needed).