Updating a route plan for a SIP Trunking service
For a Lumen® SIP Trunking service, a route plan consists of one or more trunks and it controls how we deliver calls to those trunks (known as inbound traffic). You can control your outbound traffic by changing how your configuration and equipment points to our trunks. After you create a route plan, you can update it to reflect you current business needs. Depending on the hunt type used when the route plan was created, you can update the percent allocation or hunt sequence for the route plan. If you no longer need a route plan, you can also delete it from Lumen Connect.
To update a route plan for a SIP Trunking service:
- In the Services widget on the dashboard, select IQ Networking from the Find by Product or Service Tool list.
Lumen Connect shows all IQ Networking services on the enterprise ID. SIP Trunking services have a service ID starting with VO-.
- Search for the service you want to work with. When you find the service you want to work with, click the hyperlinked service ID or click the icon (in the Actions column), then click View Details.
Lumen Connect shows details for the SIP Trunking service you selected.
- Click the Route Plan Management tab.
Lumen Connect shows the route plan(s) for the service.
- Select the checkbox(es) next to the route plan(s) you want to edit, from the Select Action list, select the change you'd like to make, then click Go.
- Make your changes to the route plan(s), then click Update.
Lumen Connect updates the route plan(s).
